Business Office Coordinator

Salary: $17.00 - $22.00 / hour Overview:

Business Office Coordinator

Elderwood at North Creek – North Creek, NY

Build Your Career in Healthcare – No Experience Needed, Training Provided!

At Elderwood at North Creek, we’re more than just a long-term care facility—we’re a team that takes pride in providing high-quality, personalized care to our residents. As a Business Office Coordinator, you’ll be an important part of our community, supporting residents, families, and staff while learning valuable skills that can grow into a long-term career.

Why Join Elderwood at North Creek?

• A supportive and welcoming on-site team that values collaboration

• Leadership that invests in your training and professional growth

• A workplace culture built on compassion, dignity, and respect

• On-the-job training—no prior LTC business office experience required

Benefits We Offer:

• Comprehensive health coverage: Medical, Dental, Vision

• Paid Time Off (PTO) and Holiday package

• Tuition Assistance Program – advance your education while you work

• Gas Allowance Stipend Program

• Employee Referral Bonus Program

• Career development and advancement opportunities within the Elderwood network

Position Overview:

• As a Business Office Coordinator, you’ll play a key role in the day-to-day operations of our facility. Responsibilities include maintaining financial records, assisting residents and families with billing inquiries, and supporting administrative functions.
• Specific LTC office experience is not required—if you bring office skills, customer service experience, and a willingness to learn, we’ll provide the training you need to succeed.

Responsibilities:

The Business Office Coordinator is responsible for accounts receivable, including billing and collection of private pay accounts, and follow up on the status of Medicaid applications. Obtains appropriate insurance information necessary for timely and successful collection of all accounts; management of facility petty cash accounts and resident accounts; as well as maintenance of census, admission, re-admission and discharge records. Should be familiar with electronic medical records and attend to other duties as assigned.

Billing & Financial Operations:

• Manage billing and collections for private pay, Medicaid, Medicare, and third-party insurance

• Perform bank reconciliations, monitor petty cash and dietary deposits, and reconcile resident trust accounts

• Complete month-end close, prepare financial reports, and support year-end audits

• Submit claims and follow through the AR and reimbursement cycle to ensure accurate and timely payments

Resident Financial Support:

• Assist residents and families with understanding billing and payment processes

• Guide families through Medicaid applications and eligibility requirements; communicate with county caseworkers

• Provide coverage updates, respond to financial inquiries, and prepare account rebates upon discharge

• Process admissions, discharges, and maintain up-to-date financial and system records

Administrative & Team Leadership:

• Supervise Business Office Clerk and/or Receptionist staff (if applicable)

• Ensure accurate entry of census data, account changes, and ancillary charges

• Oversee aging reports, collection efforts, and cash posting processes

• Provide guidance to other Business Office Coordinators under the direction of the Sr. Director of Revenue Cycle Management

Qualifications:

• Minimum of two years previous Billing/Accounts Receivable experience required.
• Working knowledge of Medicare A and B, Medicaid and third party insurance required.
• High school diploma with business training, including typing and book keeping.
• Proficient in Excel.
• Experience in a Long Term Care setting highly preferred.
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.