Mobile Safety Associate (Driver)

Successful candidates must currently reside within reasonable daily commuting distance to the New York City area and be ready to work immediately.

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

VISION

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: Mobile Shelter Safety & Security Associate
• Full Time/Part Time/PRN: PRN (as needed)
• Temporary/Seasonal/Regular: Temporary. Must be available to start immediately.
• Exempt/Non-exempt: Non-exempt
• Compensation: $25-$28/hour
• Benefits Summary: Not eligible for benefits, except where required by law.
• Travel/Location: Onsite, multiple mobile locations in the NYC area

Mission of Role/Position Summary:

The Safety Associate/Driver supports the safe, respectful, and orderly operation of Mobile Cooling Services during extreme heat events. This position is responsible for safely driving and parking a mobile cooling vehicle, transporting team members to service locations, assisting with route coordination and dispatch activities, monitoring safety conditions, de-escalating conflicts, escalating safety concerns when appropriate, and supporting supply management and logistics. 

The Safety Officer/Driver serves as a key member of the mobile response team, helping ensure that older adults, individuals with disabilities, and other vulnerable populations have safe access to cooling resources and services. This position is not law enforcement and does not provide armed security services. The role focuses on transportation safety, client and staff well-being, operational support, incident response, and coordination with leadership and emergency services when necessary. 

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

The Safety Associate/Driver supports the safe, respectful, and orderly operation of Mobile Cooling Services during extreme heat events. This position is responsible for safely driving and parking a mobile cooling vehicle, transporting team members to service locations, assisting with route coordination and dispatch activities, monitoring safety conditions, de-escalating conflicts, escalating safety concerns when appropriate, and supporting supply management and logistics. 

The Safety Associate/Driver serves as a key member of the mobile response team, helping ensure that older adults, individuals with disabilities, and other vulnerable populations have safe access to cooling resources and services. This position is not law enforcement and does not provide armed security services. The role focuses on transportation safety, client and staff well-being, operational support, incident response, and coordination with leadership and emergency services when necessary. 

General Tasks, Duties, and Responsibilities 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Vehicle Operations & Transportation 

• Safely operate a mini-van, passenger van, SUV, or other assigned vehicle transporting staff, equipment, and supplies throughout designated service areas. 

• Conduct pre-trip and post-trip vehicle inspections and document findings according to established procedures. 

• Ensure vehicle cleanliness, operational readiness, and compliance with all applicable traffic laws and organizational policies. 

• Safely navigate urban, suburban, and residential environments while maintaining awareness of road, weather, and traffic conditions. 

• Identify safe parking locations and ensure proper vehicle positioning during service delivery. 

• Assist team leadership with route planning, navigation, dispatch communications, and schedule adjustments. 

• Maintain accurate mileage, fuel, vehicle inspection, and transportation records. 

Safety & Security Operations 

• Conduct routine walkthroughs of the vehicle interior and immediate exterior area during assigned shifts. 

• Identify and promptly report safety concerns, hazards, or suspicious activity to operational leadership. 

• Ensure aisles, exits, and emergency equipment remain clear and accessible at all times. 

Conflict Prevention, De-Escalation, & Client Interactions 

• Utilize trauma-informed communication and verbal de-escalation techniques to address conflicts or disruptive behavior. 

• Intervene early to prevent escalation while maintaining personal safety and respecting participant dignity and autonomy. 

• Reinforce Mobile Cooling Services guidelines related to safety, capacity, accessibility, and appropriate conduct. 

• Provide courteous, professional assistance to older adults, individuals with disabilities, caregivers, and community members. 

• Request supervisory support or emergency assistance when situations exceed the scope of the position or capacity of the mobile response team.

Emergency Response & Incident Management 

• Respond calmly and appropriately to medical, behavioral, or safety emergencies within the mobile environment. 

• Contact emergency services (EMS, fire, police) when required and in accordance with established protocols. 

• Assist with vehicle-specific emergency procedures, including evacuation or relocation of the vehicle.

• Complete incident reports accurately and promptly following any safety or emergency event. 

• Perform other related duties as assigned to maintain the safety and integrity of the mobile warming shelter operation. 

Logistics & Operational Support 

• Assist with loading, unloading, transporting, and securing supplies, equipment, water, cooling resources, and program materials. 

• Monitor inventory levels and communicate supply needs to leadership. 

• Support daily setup and breakdown activities. 

• Assist with dispatch communications and coordination between field teams and supervisors. 

• Perform other duties as assigned to support the safe and effective operation of Mobile Cooling Services. 

Knowledge, Skills, and Abilities: 

• Safe driving skills. 

• Knowledge of local streets, traffic patterns, and parking regulations. 
• Understanding of trauma-informed care and de-escalation techniques. 

• Strong verbal communication, interpersonal, and conflict resolution skills. 

• Ability to remain calm and professional during emergencies and stressful situations. 

• Ability to exercise sound judgment and make decisions independently.
• Ability to maintain confidentiality and professional boundaries. 

• Ability to remain calm and professional in high-stress situations.
• Ability to follow written and verbal procedures.

Supervisory Responsibilities:

The Safety Officer may have lead responsibilities within projects or small teams depending on function with senior level support.

Expected Hours of Work:

• Work schedule week is Sunday – Saturday. Shifts may include overnight, evenings, weekends, and holidays. 

• 10-hour day shift. Overnight shifts are possible. 5-day shift operation.
• Mobile work environment (minivan or 12/15 passenger van), various locations throughout New York City. 

• Frequent sitting, driving, standing, walking, bending, lifting, and exposure to outdoor weather conditions, including extreme heat. 

• Must be able to work effectively in dynamic and changing environments. 

Travel Requirements:

• Up to 100% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to maneuver to 50 lbs. repetitively throughout the day and as needed.

Working Environment:

• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Requirements

Experience/Education Required:

• Must reside within reasonable daily commuting distance to work sites in the NYC/NJ local area.
• Valid current passenger class driver’s license with a clean driving record, with at least one year experience operating vans, buses, or other passenger vehicles.
• Proof of insurance to meet minimum requirements for driving in NY.
• Basic proficiency with mobile phones, GPS navigation systems, and communication devices.
• 1+ year experience with de-escalation, conflict resolution, or customer service.
• Willing and able to work flexible hours, including evenings, weekends, holidays, and overnight shifts as needed. 
• 1+ year of experience in safety, security, transportation, customer service, or related field.

Experience/Education Preferred:

• 1+ year experience serving older adults, individuals with disabilities, or other vulnerable populations.
• 1+ year experience in safety monitoring, transportation services, emergency management, disaster response, community outreach, or social services.
• Commercial Driver's License (CDL) with passenger endorsement.
• 1+ year experience driving and parking in urban environments.
• Training in:

• De-escalation or crisis intervention (e.g., CPI, Mental Health First Aid)
• Trauma-informed care

• First Aid / CPR (or ability to obtain)
• Emergency Preparedness or Incident Management Training

Additional Requirements:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.  

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.  

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.  

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