Senior Engineer - CCaaS (Five9 / GCP / AWS Connect)

Overview:

Role: Senior Engineer - CCaaS (Five9 / GCP / AWS Connect)

Location: Phoenix, AZ - onsite

Role Descriptions: Candidate must have Deep knowledge of Google CCAI| AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX(Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and floworchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration withFive9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run|Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption|multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-gradecustomer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing|dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| andcompliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| includingCRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| andtransition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| includingworking knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing andmodeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication lead teams and collaborate with stakeholders| so strong leadership and communication skills are essential. Excellent communication skills| with the ability to influence at all levels across functions| from both technical and non-technical perspectives alike

Essential Skills: Candidate must have Deep knowledge of Google CCAI| AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX(Dialogflow CX)| including conversational IVR design| NLUNLP modeling| intent and floworchestration| webhook integrations| speech-to-texttext-to-speech| and seamless integration withFive9 and enterprise systems. Architect secure| resilient cloud infrastructure on GCP using services such as GKE| Cloud Run|Cloud Functions| PubSub| Apigee| and BigQuery| implementing IAM| VPC design| encryption|multi-region high availability| and Infrastructure as Code (Terraform) to support enterprise-gradecustomer experience platforms. Architect| implement| and optimize Five9 CCaaS solutions| including ACD| skills-based routing|dialer| omnichannel capabilities| and campaign management| ensuring scalable| secure| andcompliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities| includingCRMCTI integrations| webhooks| SIPWebRTC| security configuration (RBAC| PCIHIPAA)| andtransition from legacy contact center platforms to Five9. Experience with Agile development| Continuous Integration| and Continuous Delivery| includingworking knowledge of various tools in the CICD pipeline. DevOps and Observability. Experience with automated release management using GitHub Actions. Experience in Architecture design and modeling should possess strong skills in designing andmodeling complex systems and architecture. Good understanding of data structures| algorithms| and design patterns Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication le