Account Manager

Job Description

Job Description

Job Title:  Account Manager

Location: Buffalo, NY

Hire Type:   Direct

Pay Range: $65,000 - $80,000 + Commission

Work Type:  Full-time

Work Model:  Remote + Regional travel as needed

Work Schedule:  Monday – Friday, 8am – 5:30pm

Recruiter   Contact:   Amy Dugenske | View phone number on us.fitly.work | View email address on us.fitly.work

Nature & Scope:

Positional Overview

The Imagine Group is recruiting for an  Account Manager on behalf of our client, a leading provider in  Buffalo, NY , of network visibility and data access solutions, specializing in hardware and technology that enables organizations to monitor, secure, and optimize their IT infrastructure. The organization develops innovative network TAPs, packet brokers, and cloud visibility solutions that support cybersecurity, performance monitoring, and compliance for businesses across a wide range of industries.

In this role, you will be responsible for managing and growing relationships with existing customers while identifying opportunities to expand business within assigned accounts. You'll collaborate with internal teams to deliver tailored network visibility solutions, prepare proposals, negotiate contracts, and ensure a high level of customer satisfaction throughout the sales cycle and ongoing account management.

Role & Responsibility:

Tasks That Will Lead to Your Success

• Accountable for overall business outcomes within the assigned territory, including meeting or exceeding revenue objectives and key performance metrics. 
• Drive sales of new and existing products and solutions while identifying and securing incremental business opportunities. 
• Develop, maintain, and execute territory and account plans designed to maximize revenue growth and market penetration. 
• Support the development, execution, and management of strategic account plans for new and existing customers. 
• Develop and refine sales forecasts, pipeline management processes, and measurement criteria to evaluate sales effectiveness. 
• Maintain consistent prospecting activity through phone, email, LinkedIn, events, and other outreach methods to generate qualified opportunities. 
• Achieve daily and weekly activity metrics related to calls, emails, meetings, and lead generation. 
• Generate new prospective customers through outbound prospecting, cold calling, social selling, referrals, and partner engagement. 
• Secure appointments, referrals, and discovery meetings with prospective customers and partners. 
• Conduct meaningful conversations with internal and external stakeholders to uncover customer needs and qualify opportunities. 
• Consistently drive successful sales activities across the territory to generate and close new business opportunities. 
• Document all customer interactions, call notes, opportunities, and meeting outcomes within HubSpot CRM. 
• Establish, develop, and expand relationships with key decision-makers at distributors, resellers, technology partners, and end-user organizations. 

• Cultivate strong working relationships with technology partners, sales engineers, sales representatives, and channel partners. 
• Build and expand a network of reseller partners to support long-term territory growth and revenue generation. 
• Leverage existing industry relationships and professional networks to increase brand awareness and expand market presence. 
• Collaborate with Regional Sales Managers and supporting teams to advance opportunities through the sales cycle. 
• Resolve customer concerns professionally and efficiently while maintaining high levels of customer satisfaction. 
• Maintain current knowledge of industry trends, competitive technologies, cybersecurity initiatives, and solutions. 
• Participate in coaching, training, and professional development initiatives. 
• Perform other duties as assigned based on business needs. 

Skills & Experience

Qualifications That Will Help You Thrive

• 2–3 years of inside sales, outside sales, account management, or business development experience. 
• Minimum of 2 years of experience selling within a technology, cybersecurity, networking, or related technical environment. 
• Proven track record of successful prospecting and cold calling within an assigned territory to generate new business opportunities. 
• Experience selling products, services, or technology solutions through channel partners and directly to end-user organizations. 
• Demonstrated success achieving and exceeding individual sales quotas and performance objectives. 
• Experience utilizing CRM platforms such as HubSpot, Salesforce, or similar systems. 
• Proficiency with Microsoft 365 applications, including Teams, Outlook, and related productivity tools. 
• Excellent verbal, written, presentation, and interpersonal communication skills. 
• Strong organizational, analytical, and time management skills.