Senior Technology Business Systems Analyst - Supply Chain

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.


Position Overview:
Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Senior Technology Business Systems Analyst - Supply Chain to help us run the "Business of Technology." while directly building and improving the
systems that power our Supply Chain operations. This role combines deep business process expertise with technical execution, including integrations, automation, and AI-enabled solutions. This role is pivotal in providing systems and business-process leadership for Supply Chain operations, while designing and implementing scalable solutions that improve performance, visibility, and decision-making. The ideal candidate is an excellent communicator with strong technical skills, high attention to detail, and the ability to partner across Supply Chain and Technology to deliver measurable outcomes.

Job Qualifications:

• 5-7+ years of experience in a Business Analyst role working directly with supply chain systems and technologies, business processes, or a similar analytics role.
• Experience with supply chain operations: warehouse operations management, inventory logistics planning and management, demand forecasting, inventory optimization, and capacity planning.
• Experience administering, optimizing, and improving B2B or B2C front-end technologies that integrate with supply chain (strongly preferred: Shopify administration).
• Familiarity integrating supply chain applications with back-office enterprise systems (ERP) and front-end order-taking technologies (e.g., Shopify).
• Experience supporting data integration from supply chain systems to reporting databases and data-lake technologies.
• Strong analytical capabilities, with experience developing and maintaining performance dashboards and KPIs to drive improvement and operational excellence.
• Experience in project administration, including cross-departmental coordination, planning, and execution tracking.
• Familiarity with vendor and supplier management, including performance monitoring, contract alignment, and relationship management.
• Strongly preferred: Experience/familiarity with manufacturing system production operations, including ERP (e.g., Microsoft D365 preferred) and MES systems.
• Strongly preferred: Experience with supply chain in food service operations.
• A true "Get It Done" mindset - self-motivated, solutions-oriented, and driven to remove obstacles and deliver measurable results.
• Bachelor's degree in Supply Chain Management (Technologies), Operations, Business Administration, or a related field required.

Location Requirement:
This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Supply Chain Systems Engineering & Ownership:

• End-to-End System Ownership: Own the architecture, performance, and reliability of Supply Chain systems, integrations, and data flows
• Solution Design & Build: Design, build, and deploy scalable integrations, automations, and system enhancements across supply chain platforms and enterprise systems
• AI-Enabled Optimization: Identify and implement AI-driven solutions (forecasting improvements, anomaly detection, workflow automation) to enhance operational decision-making
• Operational Problem Solving: Proactively identify system bottlenecks, process inefficiencies, and data gaps, and implement durable technical solutions
• Technical Leadership: Set best practices for system design, integration patterns, and automation; mentor other engineers and guide technical direction

Data, Reporting & Intelligence Engineering

• Data Pipeline Ownership: Design and maintain data pipelines that move supply chain data across systems, ensuring reliability and scalability
• Advanced Analytics Enablement: Build and evolve data models and reporting frameworks to support real-time and strategic decision-making
• KPI & Dashboard Engineering: Develop robust dashboards tied to business outcomes, not just activity metrics
• Data Quality & Observability: Implement monitoring, validation, and alerting to ensure data accuracy and system health
• Predictive & AI Insights: Leverage machine learning and advanced analytics to improve forecasting, inventory optimization, and operational visibility

Product & Solution Delivery

• Technical Translation: Translate complex business needs into scalable technical designs, integrations, and system solutions
• Full Lifecycle Ownership: Lead initiatives from discovery through design, build, deployment, and continuous improvement
• Cross-Functional Delivery: Partner with Supply Chain, Finance, and Technology teams to deliver high-impact solutions quickly and effectively
• Testing & Quality: Define and execute testing strategies (unit, integration, UAT) to ensure system reliability and performance
• Continuous Improvement: Drive iteration based on system performance, user feedback, and evolving business needs

Platform & Integration Strategy

• Integration Architecture: Define and evolve integration patterns across supply chain, ERP, and front-end systems
• Scalability & Performance: Ensure systems are designed for growth, resilience, and high availability
• Technology Evaluation: Evaluate and implement new tools, platforms, and capabilities that improve system performance and team velocity
• Vendor Technical Oversight: Provide technical guidance and accountability for vendor-delivered solutions and integrations

Skills:

• Supply Chain / Warehouse / Inventory operations technologies
• Data and Operational Analytics
• Enjoys critical and innovative problem-solving
• Curious to learn and evaluate new systems and technologies
• Excellent collaborative skills with team members and external departments
• Excellent communicator
• Highly organized with the ability to be detail-oriented
• Project coordination and management
• Stakeholder management

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
• Must be able to collaborate in-person with occasional impromptu in-person meetings
• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!