Lending Service Administrator

Job Function / Summary The primary responsibility of the Specialized Lending position is to accurately set up the deal and facility structures on participations, syndications, letters of credit, and new market tax credit loans. Other duties include processing and creating notices for other financial institutions, maintaining accounts, balancing financials, creating spreadsheets, indexing imaged loan documents and communicating extensively with the Loan Officer, Lending Assistants, and other financial institutions. This includes managing deals where the Bank is a participant or the lead agent. Balance and ensure data is accurate for internal and external reporting and customer satisfaction. Essential Duties & Responsibilities Prepare and analyze all specialized loan packages for completion and accuracy. Support closing and funding activities; process funding requests in accordance with the loan agreement; perform due diligence to ensure funding is within guidelines and availability is sufficient. Set up deal and facility structures on participations, syndications, letters of credit, and new market tax credit loans. Establish and onboard borrowers, guarantors, facilities, fees, and loan conversions in accordance with credit agency agreements or internal processes. Transact rollovers, conversions, rate changes, extensions, and modifications in accordance with the credit agency agreement, agent bank, and/or customer instructions. Prepare timely notifications to member banks for pro‑rata share of the funding; ensure receipt of member bank funds; remit customer funds as instructed. Post payments due and/or received from the borrower or agent bank. Research and clear outstanding reconciliation items. Ensure all existing critical issues pertaining to the administration form are addressed prior to or at loan closing. Develop and maintain a strong, interactive and effective partnership with Relationship Managers and associates. Assign appropriate loan and credit portfolio codes applicable to customer, loan type, purpose, collateral, etc. Review delinquency reports and follow up with lead banks and/or RMs for payments due. Research, resolve and respond to customer/partner questions, issues and complaints in a timely manner. Process Letter of Credit transactions and assist with researching and resolving related issues. Provide payoff quotes/letters on participations, syndications and New Market Tax Credit Loans. Escalate critical issues to management, the Business Line and/or administrative personnel. Identify and/or recommend process change efficiencies to improve current departmental processes/procedures. Supervisory Responsibilities None. Minimum Required Education, Experience & Knowledge High School Diploma or GED required. Associate’s Degree or Vocational Certification highly preferred. 2+ years of Loan Operations/Operations experience, or equivalent combination of higher education and experience. Preferred 2+ years of syndication and participation processing experience. Excellent knowledge of commercial loans and commercial documentation. Knowledge of Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z), HMDA Compliance, CRA, RESPA, RMR Regulations required through CBT certification if applicable. Strong verbal and written communication skills. Ability to multitask and work in a high‑pressure environment. Proficient operation of Microsoft Office Products such as Word, Excel, Access, and PowerPoint. Detail oriented; ability to prioritize tasks effectively. Excellent problem‑solving skills and ability to make autonomous decisions. Excellent organizational/planning/project management skills. Strong analytical, conceptual skills; ability to formulate sound conclusions and recommend optimal course of action based on analysis. Essential Mental & Physical Requirements Ability to work under stress and meet deadlines. Ability to operate a keyboard if required to perform the essential job functions. Ability to read and interpret a document if required to perform the essential job functions. Ability to travel if required to perform the essential job functions. Ability to lift, move or carry approximately 10 pounds if required. If unable to lift or carry this weight, accommodations may be made as long as the employee can perform the essential job functions without undue hardship. Equal Opportunity / Affidavit Statement Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. #J-18808-Ljbffr Hancock Whitney Corp.