Outside Parts and Service Sales

Job Description

Job Description

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer:

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

SUMMARY

Solicits parts business from assigned accounts through in-person, telephone, and other electronic methods of communication. Manages customer relationship with assigned accounts with a focus on profitable customer sales growth across all departments in the dealership.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Visits all assigned customers a minimum of twice per month. Develop and maintain strong relationships with all assigned accounts. Immediately notifies parts manager of any conflicts or issues related affecting the ability to do this.

Targets 10% year over year part sales growth with all assigned accounts. Develops detailed business/sales plans to accomplish this goal.

Serves as a default product and systems trainer for customers. Coordinates with the appropriate vendor, supplier, manufacturer, or dealership employees to assist or handle these tasks as necessary.

Actively pursues all-makes parts sales opportunities with all assigned accounts.

Prepares for and attends required sales meetings.

Prospects for new business with existing and new customers.

Independently researches and investigates existing, new, and/or related product information in order to serve as a product manner expert for customers and peers.

Creates and distributes sales oriented marketing materials and product quotes.

Communicates parts orders to counter or phone sales staff.

Communicates order and delivery status with customers.

Coordinates with Parts Manager to maintain sufficient inventory levels to meet customers demand.

Notify Parts Manager and/or Director of Parts Operations of all customer service related issues.

Gathers competitive pricing intelligence for parts manager and director of parts operations.

Checks with customers to ensure that delivery date of non-stock items is acceptable before ordering.

Reviews any special orders with the parts manager and obtains his/her approval.

Obtains parts manager's approval for any special pricing. Works with Parts Manager to ensure a pricing strategy is in place for each customer to maximize dealer profitability.

Advises counterperson and/or warehouse staff on delivery instructions.

Follows up on parts orders to ensure that customers have been served properly.

Coordinates service sales with service sales, counter, and/or management staff. Assists in the advancement/prioritization of assigned customers vehicle’s through the service department.

Acts as a public relations liaison for the dealership. Actively promotes all departments of the dealership to our customers (New, Used, Lease, Body Shop, Service, and Parts). Works with appropriate personnel in each department to pass along leads or research customer issues.

Maintains confidentiality of internal issues.

Turns in completed call reports, time sheets, and expense reports on-time.

Attends training seminars and/or completes online classes as requested by the Parts Manager. Including; Navistar Training, Self-Study Training, and Vendor/Supplier Training, and any other industry relevant training that is assigned.

Actively manages and maintains any assigned customer consignment inventory as per the company consignment inventory agreement. Including; rotating inventory, updating inventory, regular physical inventory counts, and consignment inventory rationalization.

Maintains professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

Updates customer records to reflect changes to customers' names, addresses, etc.

Adds new customers to appropriate mailing lists.

Reviews any special orders with the parts manager and obtains his/her approval.

QUALIFICATIONS TO perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Five to Ten years related experience and/or training; or equivalent combination of education and experience. A minimum of two years of fleet phone or counter person experience will be a prerequisite for this position.