Front Desk Supervisor
$19 - $21 per hourFull-time
Donohoe Hospitality Services
Position: Front Desk Supervisor Location: Cambria Hotel College Park Department: Front Office Reports To: Front Office Manager Status: Full-Time Salary Range: $19.00 - $21.00 (experience-based compensation) Who We Are The Cambria Hotel College Park is where style meets comfort in the heart of a vibrant university town. We blend upscale amenities with a laid-back vibe, offering guests a fresh take on modern hospitality. Whether they’re here for business, leisure, or a little bit of both, our team delivers personalized service that makes every stay feel effortless. We’re passionate about creating memorable moments—and we do it with energy, warmth, and a touch of local flair. Who You Are You’re a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You’re not just supervising—you’re elevating the standard. What You’ll Do
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Monitor performance metrics and maintain brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
- 1+ year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems (Opera, OnQ, or similar)
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
- Passion for hospitality and a drive to grow
Vacancy posted 1 day ago
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