Branch Banking - Client Consultant I

Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives. Client Experience: Provide a positive client experience by assisting with account questions, problems, and/or complaints. Use research and communication to resolve issues in a timely and effective manner, delivering client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including referrals. Risk Management: Deliver timely and accurate daily financial transactions with no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities: Perform special projects and additional duties as required. Consistently adhere to regulatory and compliance policies and standards, complete required compliance trainings, and maintain compliance with applicable federal, state, and local laws and regulations. Job Requirements Required Qualifications – Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Required Experience – 0–3 years of customer service and sales experience. Preferred Qualifications – Experience in the financial services industry. Job Competencies Action‑oriented – Enjoys hard work, is action‑oriented and energetic, seeks opportunities aggressively, and possesses a sense of urgency. Business Acumen – Knows products and understands the sales process; is aware of marketplace strategies, tactics, and what motivates a customer. Approachability – Easy to approach and talk to, patient, warm, pleasant, and gracious; builds rapport well. Problem Solving – Uses rigorous logic and methods to solve difficult problems, probes all sources, listens well, and seeks effective solutions. Priority Management – Schedules time effectively, eliminates roadblocks, and focuses on what will help accomplish goals. Relationship Management – Builds and maintains effective relationships with stakeholders, communicates clearly, collaborates proactively, and aligns efforts with enterprise goals. Culture and Work Environment – Supports a positive work culture and productive environment, emphasizing effective relationships with customers and stakeholders. Physical Demands (ADA) No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. EEO Statement Equal Opportunity Employer. For more information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender. #J-18808-Ljbffr