Front Desk/Membership Sales Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Company parties
• Competitive salary
• Free uniforms
• Training & development

Perks and Benefits:

• Competitive hourly base pay + tips and Commission ranges from $19.00 to $23.00 per hour based on experience level
• Merit-based pay increases
• Complimentary service membership for your pup!

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR
We enrich the connection between people and their dogs.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position:
The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.

This position requires:

• Customer service experience (retail, restaurant, hotel, gym)
• Strength to lift up to 35 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:
We are searching for a confident multi tasker who has a passion for sales and customer service. Is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON Self-motivated Team Member who can assist in the day-to-day operations of the Scenter while providing great quality customer service.

Tasks:

• Drive membership sales through health and wellness education
• Prioritize dog wellness and safety
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Identify when/where help is needed and provide assistance to keep Scenter on schedule
• Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; resolve customer concerns, retain memberships
• Adhere to Scenthound sanitary and cleaning practices
• Develop membership leads; Follow up with potential members
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Effective communication with team members and dog parents
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services
• Experience Preferred