Systems Engineer I

Systems Engineer I COURSER accelerates the growth of IT service provider companies by forging dynamic partnerships and leveraging values of teamwork, service, growth‑mindedness, trust, and innovation to deliver impactful solutions. If you thrive in a fast‑paced IT environment, join our rapidly expanding team and contribute to our ongoing success. Systems Engineer I is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. The role ensures the efficient, secure, and reliable operation of systems and networks, provides technical support, and implements solutions that improve the client’s IT environment. Technologies span networking, servers, security systems, and cloud services. Key Responsibilities Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security. Offer solutions to complex IT challenges, ensuring high availability and system performance. Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations. Assist with or lead technical projects such as server migrations, network upgrades, new software implementations, or cloud integrations. Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services. Monitor and maintain servers, network devices, and other IT infrastructure components. Configure routers, switches, firewalls, VPNs, and other networking equipment to ensure optimal performance and uptime. Troubleshoot and resolve network and server issues such as connectivity problems, latency, or hardware failures. Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms. Manage vulnerability assessments, patch management, and intrusion detection/prevention systems. Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages. Serve as an escalation point for complex issues requiring in‑depth technical knowledge. Monitor the health and performance of client networks and systems using monitoring tools such as Nagios, SolarWinds, and Datto. Optimize system performance through regular maintenance, updates, and improvements. Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation. Support and manage client cloud services (Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (VMware, Hyper‑V). Assist with cloud migrations, configuration, backup, and restore processes. Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments. Configure and manage backup solutions for client environments to ensure business continuity. Maintain detailed documentation of client systems, networks, configurations, and service tickets. Provide periodic reports on system performance, uptime, security status, and incidents addressed. Create and update SOPs for common systems and services. Build strong relationships with clients by understanding their needs and providing timely technical solutions. Communicate technical information in an accessible way to non‑technical stakeholders. Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement. Manage project timelines, resources, and communication to ensure successful and timely project delivery. Work closely with engineers, technicians, and support teams to resolve client issues and implement solutions. Collaborate with account managers to ensure client satisfaction and effective service delivery. Occasional travel to customer locations may be required to support on‑site projects, implementations, or issue resolution. Key Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2‑4 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles. Proficiency in operating systems (Windows, Linux) and virtualization technologies (VMware, Hyper‑V). Strong knowledge of networking concepts, protocols, and security practices (TCP/IP, DNS, DHCP, VPN). Experience with cloud platforms (AWS, Azure, Google Cloud) and automation tools (Ansible, Terraform) is a plus. Excellent problem‑solving skills, with the ability to analyze complex systems and propose effective solutions. Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders. Preferred Experience Relevant certifications (CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous. Experience with scripting or programming languages (Python, Bash, PowerShell) for automation tasks. Familiarity with database management systems (SQL Server, MySQL) and data backup and recovery solutions. Benefits Competitive benefits package, including medical, dental, vision, and life insurance. 401k match. Unlimited vacation time after completing one full year of employment; team members are provided 10 vacation days. Paid sick time. 10 holidays, including your birthday and a floating holiday. Healthy lifestyle reimbursement. Amazon Prime reimbursement. 40 hours for volunteer time. Paid parental leave. Reimbursement for ongoing education and certifications. Learning and development programs. Unlimited vacation time during the first year of employment for full‑time employees. COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws. #J-18808-Ljbffr