Technical Client Associate

Technical Client Associate

As a Technical Client Associate, you'll combine organizational, analytical, relationship-building, and technical skills to deliver exceptional service to Altvia's clients. You'll serve as a product expert, working directly with clients to answer questions, deliver training, and resolve issues across multiple support channels.

You will:

• Provide excellent, multi-channel customer support (email, video, phone) with accurate documentation of interactions and resolutions in Salesforce.
• Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication.
• Lead customer training sessions, ensuring clients understand product features, benefits, and best practices.
• Build and maintain strong client relationships, remaining proactive in offering support and guidance.
• Collaborate with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization.
• Complete a 3-part Certification program, with opportunities for compensation adjustments upon completion.

Requirements

• A bachelor's degree.
• A minimum of 6 months of customer service experience, or equivalent educational background in business and/or technology.
• Proficiency in Microsoft Office and Google Workspace (GSuite) products.
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to clients.
• Strong analytical and troubleshooting abilities to resolve client issues efficiently and accurately.
• Strong time-management and organizational skills, with the ability to multitask across high-volume correspondence while maintaining accuracy.
• Strong personal ethics and a commitment to honest, trustworthy client relationships.
• A self-starter mindset, proactively identifying opportunities to support clients and improve team efficiency.

Preferred:

• Experience in a SaaS or technology environment.
• Familiarity with CRM platforms, particularly Salesforce.
• Background or interest in financial services, private equity, or alternative investments.

Note: Candidates must be local to the Denver, CO area. This is a hybrid role (3 days in-office, 2 days remote), with onboarding hours of 8:00 AM5:00 PM MT. The role includes rotating shift coverage and participation in a weekly on-call rotation (6:00 PM6:00 AM MT).

We invest in our team with:

• Full medical, dental, and vision coverage
• Flexible FTO and paid holidays
• Volunteer time and donation matching
• 401(k) match after waiting period
• Career development and a connected culture

The base compensation for this role is market-competitive, starting at $52,000 annually, DOE.

Altvia Solutions is proudly an Equal Opportunity Employer that stands against discrimination and harassment of any kind. This applies to all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All hiring decisions are based on organizational needs, position requirements and individual qualifications without consideration of race, color, gender, orientation, family status, parental status, religion or anything else that has no bearing on a person's skills and contribution. Altvia is committed to creating an honest, trusting communal environment where everyone feels comfortable being their full selves everyday.