Director of Corporate Security & Loss Prevention (Boston Heights)

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Director of Corporate Security & Loss Prevention will be responsible for developing, implementing, and overseeing enterprise-wide strategies to mitigate inventory loss, internal misconduct, operational risk, and physical security vulnerabilities across Arhaus retail and corporate locations. This role is based on-site out of our HQ in Boston Heights, OH.

This role integrates proactive loss prevention, internal investigations, compliance auditing, and physical security governance into a unified enterprise function.

Essential Duties & Responsibilities:

Loss Prevention Strategy

• Develop and implement company-wide shrink reduction strategy
• Establish standardized store-level control protocols
• Analyze POS data for exception reporting (discounts, overrides, returns)
• Conduct routine and surprise operational audits
• Identify systemic vulnerabilities in process and policy

Internal Investigations

• Lead investigations into internal theft and misconduct
• Partner with HR on disciplinary procedures
• Establish evidence protocols
• Conduct interviews and case documentation
• Liaise with legal counsel when appropriate

Discount & Override Governance

• Audit discretionary discount authority
• Identify misuse patterns
• Develop guardrails and approval workflows
• Implement manager-level accountability reporting

Damage & Return Oversight

• Standardize documentation and approval processes
• Audit backroom handling procedures
• Implement chain-of-custody controls where needed

Corporate Security Oversight

• Develop enterprise physical security standards
• Oversee access control systems and credential governance
• Standardize CCTV strategy where appropriate
• Manage security vendor relationships
• Develop incident response protocols

Reporting & Executive Visibility

• Provide quarterly shrink and risk dashboards
• Report trends and corrective action plans
• Present findings to executive leadership
• Align prevention strategy with financial metrics

Requirements:

• 10–12+ years in retail loss prevention or corporate security
• Experience in high-value retail environments preferred
• Strong investigative background
• Familiarity with POS exception reporting tools
• Experience building enterprise LP programs from ground up
• Strong cross-functional leadership capability
• Knowledge of access control and physical security systems

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.