Retail Store Manager

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don't shy away from growth or new challenges; they're team players who prioritize connection and communicationand they're serious about play. At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn't just a pastimeit's essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery. This Position Might Be a Good Fit For You If You Share a passion for the outdoors and recognize the role it plays in enriching people's lives. Express curiosity and creativity by taking initiative and being resourceful. Understand your effecthow your contributions shape the team, the customer experience, and the Snow Peak community. Make a memorable impact by being approachable, respectful, responsible, and joyful. Value all people for their skills, experience, and unique perspectives. Purpose The Assistant Store Manager partners with the Store Manager to launch and operate Snow Peak's new Seattle retail location, including pre-opening training, store setup, and ongoing operations. This role combines customer service, team development, merchandising, inventory management, and event coordination while supporting the April 2025 store opening. Classification FLSA: Nonexempt Compensation: $27-$30 Reports To: Store Manager Schedule: Required availability on evenings, weekends, and holidays Manage Operations Ensure consistent excellence in customer service and resolve escalated issues Open and close the store Track and report daily and monthly sales performance Receive deliveries and maintain sales floor presentation Plan, promote, and coordinate events; track event profitability and maintain event calendar Oversee retail inventory and restocking Manage store window and showroom floor updates monthly Lead Retail Team Deliver comprehensive training on gear, apparel, policies, and procedures; identify additional training needs Model best practices in sales, customer service, cash management, inventory handling, and follow-up Create and manage shift schedules; verify hours for payroll Lead monthly retail contests Recognize individual staff strengths and support employee development Monitor productivity and adherence to store standards; ensure health, safety, and security protocols are followed; address performance issues promptly and elevate discipline to Store Manager Support Store Manager & Company Objectives Serve as Manager on Duty when Store Manager is not present Assist with reporting, purchase orders, and other operational tasks Partner with Store Manager on recruiting efforts Build and maintain tools, reports, and documentation Recommend process improvements Support change management within the store Contribute to cross-functional projects and participate in team meetings Requirements Education High School Diploma or equivalent Experience 3 years in a retail environment Experience leading a team, enforcing policies and procedures, and managing employee scheduling Skills Ability to learn new software and systems Business and financial acumen to support store profitability Proficient in Microsoft Office Suite Intermediate Excel and Word skills Intermediate mathematics and reporting capabilities Abilities Quick learner with creative problem-solving skills Acts with integrity, professionalism, and confidentiality Effective interpersonal, negotiation, and conflict resolution abilities Motivates and develops team members Manages multiple concurrent projects efficiently Comfortable with ambiguity and adaptable during store opening phase Physical Requirements Prolonged periods standing Ability to lift 50 pounds Regular public interaction All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel. In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch we'd love to connect and see if you could be good for the role. #J-18808-Ljbffr Whistle Workwear