Housekeeping Supervisor

Job Description

Job Description

SUMMARY: Nestled on the shores of Lake Lanier lies Lanier Islands Resort – an island destination spread out across 1,200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. The Housekeeping Manager is responsible for the day-to-day operations of the housekeeping department. They will help create memorable first impressions for our guests from the moment they walk through the door. In return, Lanier Island Resort offers competitive compensation, benefits, and other perks to make your experience as memorable as our guests’ stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains cleanliness and condition of guest rooms and furnishings
• Maintains cleanliness and condition of all public and common areas and administrative offices
• Responsible for hiring, terminations, scheduling, payroll, etc.
• Attends staff meetings and serve on various committees
• Supervises all operations of Housekeeping on a 24-hour basis
• Promotes safety in the department
• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Oversees laundry operation
• Schedules routine inspections of all housekeeping areas by/with the Executive Housekeeper and other supervisory personnel
• Inspects guests and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Makes recommendations to the Rooms Director regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
• Informs other departments of housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager
• Establishes and maintains effective human relations and works with Human Resources to ensure that team members’ performance is effectively managed
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of housekeeping personnel
• Conducts regular department meetings
• Identifies and ensures the highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
• Manages outside contractors to ensure contractual compliance
• Implements and controls housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Works with Human Resources on maintaining adequate staffing levels and management needs
• Perform other duties as assigned. May also serve as manager on duty.

SUPERVISORY RESPONSIBILITIES : Supervises multiple room attendants in the Housekeeping Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age with a valid driver’s license and clean MVR for three years.
• Must have sound understanding of financial impacts.
• Must maintain and manage lost and found process.
• Must be able to communicate with guests verbally and written.
• Must be able to perform monthly inventories.
• Must exhibit leadership skills by leading by example and setting standards.
• Must have excellent attention to details.
• Must be able to develop, promote, train and engage staff.
• Must have knowledge and ability to comply with Health Department Standards

EDUCATION and/or EXPERIENCE : Degree from a college or university; and three years’ experience in a supervisory/managerial capacity in the hospitality industry. Previous hotel experience and bilingual preferred, Spanish and English.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; sit; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.