IT, Application Support Analyst

IT, Application Support Analyst

Castle Biosciences Inc. is growing, and we are looking to hire a full-time IT, Application Support Analyst working from our Pittsburgh, PA office location, with a start date of June 15, 2026.

Why Castle Biosciences?

Exceptional Benefits Package:

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A IT, Application Support Analyst

Overview

As an Application Support Analyst, you will work within the IT department supporting internal software applications that power Castle Biosciences' core business functions. This role is responsible for triaging and resolving issues, partnering with cross-functional teams, and ensuring the reliability, performance, and usability of systems that enable key operational processes across the organization.

You work on a small team, responsible for (but not limited to) serving as the first line of support for users, escalating and triaging level 1 issues as needed, and assisting users with production support by resolving data issues and addressing knowledge and process gaps. You will escalate higher level tickets to the appropriate IT teams, document root causes and actions taken to provide resolution, and manage ticket priorities to meet SLAs while communicating status updates and resolutions effectively with end users. You will also acquire, comb through, and monitor logs to perform root cause analysis. This role will spend the most time identifying and updating documentation for out-of-date processes, maintaining a self-help knowledge base, identifying and reproducing bugs for new work items, and creating and documenting ticket resolution processes for ongoing defects.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience.
• Basic SQL experience and understanding of relational database concepts
• Experience writing Knowledge Bases and End User Guides
• Excellent business communication and customer service skills
• Knowledge of databases, IT systems, and IT troubleshooting

Schedule

• Monday-Friday, full-time position with standard working hours, in office 5 days a week, working from the Phoenix, AZ office location.

Ready to Join Our Biotech Team?

We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!

About Castle Biosciences Inc.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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