IT Tech I

IT Technician IUnder direct supervision, installs, maintains, tests, and repairs computer hardware and software. Utilizes basic technical knowledge to support RSD technology initiatives and provides Tier 1 IT support to the RSD community. Resolves routine technical problems.Qualifications of Employment:Two years experience in an applicable IT environment is highly desirableBasic IT certification by an industry recognized certification authority is desirableKnowledge of basic hardware and software applicationsOperating system knowledge (Windows, MacOS, ChromeOS)Excellent customer service skillsTroubleshooting and multi-tasking skillsEssential Duties and Responsibilities:Provides Tier 1 contact and problem resolution to customer issuesProperly escalates unresolved issues to the next level of supportTracks, routes and redirects problems to correct resourcesFollows up with customer, providing feedback and ensuring problem resolutionUtilizes excellent customer service skillsEnsures proper recording, documentation and closureRecommends procedure modifications or improvementsOther duties as assigned