Loss Prevention Agent

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Position: Loss Prevention Agent Location: New York Department: Loss Prevention Salary: $75,000 - $85,000 Opportunity Overview POP MART is seeking a vigilant and proactive Loss Prevention Agent to join our team in the New York area. In this role, you'll help protect our retail spaces, merchandise, and team members by monitoring store activity, investigating incidents, and promoting a safe and secure environment. As part of a global leader in trend culture and entertainment, you'll play a key role in supporting our mission to deliver joy and creativity through our iconic art toy IPs. If you enjoy coaching and supporting teams to perform at their highest potential while delivering outstanding results, we’d love to hear from you. Working location will be out of our various retail locations in the Northeast territory (New York, New Hampshire, Connecticut, Rhode Island, etc.) How You’ll Make an Impact Proactively monitor store activity and surveillance systems to identify suspicious behavior, mitigate risk, and protect company assets. Analyze performance metrics, reporting, and shortage trends to identify opportunities and implement strategies that reduce operational loss. Partner with store and district leadership to achieve shortage reduction goals and strengthen operational performance. Conduct Loss Prevention audits to evaluate compliance, identify opportunities for improvement, and support operational excellence. Coach and influence store leaders and associates on Loss Prevention best practices, safety standards, and policy compliance. Foster a culture of Loss Prevention by promoting awareness initiatives and ensuring associates have access to effective training and educational resources. Conduct investigations, maintain accurate case documentation, and prepare timely reports to support resolution and compliance. Promote a safe and secure environment by reinforcing safety, security, and operational policies while responding appropriately to incidents and emergencies. Support inventory preparation and quarterly inventory count to help ensure accurate reporting and effective inventory control. Build collaborative partnerships across stores and district teams to drive continuous improvement, minimize loss, and enhance customer and associate experience. What You Will Need 3–5 years of experience in retail, security, or a related field; LP experience preferred. Strong investigative, analytical, and problem-solving skills. Ability to identify trends, interpret data, and develop practical solutions. Demonstrate ability to foster collaborative partnerships that drive business performance and support organizational goals. Ability to prioritize multiple responsibilities in a fast-paced, multi-store environment. Good communication skills and the ability to remain calm under pressure. High school diploma or equivalent required; additional training or certification (e.g., LPQ or LPC) is a plus. Physical Requirements Must be able to regularly travel throughout the assigned territory (approximately 75% travel). Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment. Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift). Ability to bend, kneel, reach, and climb ladders or step stools safely. Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves. Able to work in a fast-paced environment that may require quick movements and multitasking. Ability to work in varying temperature conditions, including stockroom and receiving areas. Manual dexterity required to operate standard stockroom tools (e.g., box cutters). What We Offer Market-competitive compensation and comprehensive benefits including medical, dental, vision, 401(k), paid time off, and paid sick leave. Professional development through ongoing training, certifications, and leadership development opportunities. Career advancement opportunities within one of the world's fastest-growing entertainment and retail brands. Pay Range Details The base salary range for this position is $75,000 - $85,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program. Background Checks For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable. Equal Employment Opportunity POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing View email address on click.appcast.io. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.* *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.* #J-18808-Ljbffr