Assistant Community Manager

Job Description

Job Description

The Assistant Community Manager supports the daily operations of a multifamily community, contributing to strong financial performance, leasing success, and resident satisfaction. This role plays a key part in ensuring operational efficiency, accurate financial processes, and a high-quality resident experience in alignment with Thompson Thrift's standards.

As an Assistant Community Manager, you will partner closely with the Community Manager to support the financial, leasing, and administrative functions of the community. This role is responsible for managing rent collections, maintaining accurate resident financial records, supporting leasing performance, and ensuring operational processes are executed efficiently.

You will serve as a key operational resource on-site, helping to maintain consistency, support team effectiveness, and contribute to overall community performance.

• Support leasing performance by assisting with follow-up, application processing, and renewal coordination
• Monitor leasing activity, traffic, and conversion trends, providing insights to support occupancy goals
• Oversee rent collections and delinquency management in accordance with company policies and legal requirements
• Maintain accurate resident ledgers, including posting payments, adjustments, and account activity
• Prepare and process daily deposits while ensuring compliance with company accounting procedures
• Assist with financial reporting, documentation, and coordination with internal teams
• Coordinate move-ins, move-outs, and associated inspections to ensure accuracy and compliance
• Provide operational support to leasing team members and assist during high traffic periods as needed
• Support resident communication and assist in resolving escalated concerns
• Organize and coordinate resident engagement activities to support retention and satisfaction
• Monitor service requests and ensure timely follow-up with maintenance teams
• Maintain community standards for cleanliness, organization, and presentation
• Provide support for essential operations in the absence of the Community Manager, as needed

• High school diploma or GED required; equivalent experience considered; some college preferred

• Minimum of 2 years of relevant experience
• At least 1 year of experience in an on-site leasing role preferred
• Experience in property management, business operations, or Class A / luxury communities preferred
• Flexibility to work evenings, weekends, and assist with after-hours emergencies as needed
• A valid driver's license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

• Strong organizational and financial aptitude
• Excellent communication skills with the ability to professionally engage residents and team members
• Proficiency with property management software and Microsoft Office Suite
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Customer-focused mindset with a commitment to service and operational excellence

The Assistant Community Manager plays a critical role in supporting the financial and operational success of a community. By ensuring accurate processes, supporting leasing performance, and contributing to a positive resident experience, this role helps drive overall community performance and long-term value.

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you'll find:

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
• Career Growth – Training, mentorship, and long-term development opportunities
• Work-Life Support – Competitive benefits, flexibility, and wellness programs
• Real Impact – Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at View email address on ziprecruiter.com.

By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.