Patient Advocate I

Job Description

Job Description

Description:

Summary:

The Patient Advocate I position is the “first impression” position of Advance Dental Center. The PA is a part of the front office team and is the liaison between patients and back office staff. This position takes on front office responsibilities while providing a high level of customer service. The patient advocate reports directly to the office manager.

FLSA Status: Hourly / Non-Exempt

Duties and Responsibilities

Greet and build rapport with patients as they enter into the dental practice.

Answering phone calls in a timely manner.

Verifying patients’ appointments through email, text and phone calls through open dental.

Making proactive phone calls to schedule appointments off the ASAP list.

Responsible for checking in all patients for their appointments.

Responsible for maintaining and updating patients' profiles within open dental as needed prior to the appointment.

Ensures that the patient's dental insurance is verified prior to the appointment.

Responsible for collecting patient fees and copays prior to the appointment.

Ensures that the patient understands their treatment plan and payment options.

Providing patients with quotes on dental procedures.

Ensures that the patient is checked out and is offered a follow up appointment.

Ensures that the reception and front desk areas are always clean and sterilized.

Updates the office manager for ordering office supply needs as needed.

Completes other duties as assigned.

Position Requirements:

Minimum of a high school diploma.

Must be able to provide a high level of customer service.

Must have excellent verbal and written communication skills.

Previous experience working in the dental field is preferred.

Must have the ability to multi-task and work effectively in a face paced environment.

Must follow HIPAA Compliance.

Must be well organized and have excellent computer skills.

Must be able to thrive in a team-oriented environment.

Physical Requirements:

Ability to sit for long periods of time.

Ability to work in an area where the noise level is typical of an office environment