Operational Risk Manager

Manager of Operational Risk Management (ORM)

The Manager of Operational Risk Management (ORM) would support ORM program elements for several Enterprise Service functions. Finance, HR, and Legal areas for ORM. In supporting the ORM oversight function, business lines supported include: Finance, HR, and Legal and possibly other Business Services functions. This role assists in ensuring that the business First Line of Defense function appropriately manages the risks relative to the units' business activities. This may include all aspects of material risk related to how the business develops, launches, sells and processes products and services. The role helps to establish and maintain strong relationships across lines of defense to ensure all aspects of the Operational Risk Management framework are delivered according to policy and business strategy. The role may be collocated as needed with the relevant business and must be actively engaged to support the business with providing domain relevant advice, monitoring, and credible expert challenge to ensure the independent Operational Risk Program is effectively implemented.

Primary responsibilities include

• Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Work with business units to ensure a strong Risk and Compliance culture and control environment awareness. Serve as an advisor to the business unit colleagues and risk management.
• Provide day-to-day support to Operational Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
• Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit's activities and products.
• Support the Risk Division/Oversight strategy, to build, synthesize and communicate a comprehensive, principle-based view of risk management; implement robust oversight programs to ensure an effective, credible challenge and opinion as a second line function.
• Continuously improve upon framework implementation strategy with business management, Business Unit Risk Management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture.
• Ensure appropriate exam outcomes through exam management protocols.
• Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues.
• Ensure engagement with the team, as an individual contributor, to enable the supported business to remain current with Operational Risk frameworks in a well-controlled environment in tandem with Citizens' strategic goals as well as industry best practices.
• Take a proactive approach to advance teamwork, transparency, and accountability.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency
• Operational Risk Management, Audit, or related Business Line experience.
• Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment.
• Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
• Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
• Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.
• Strong analytical capabilities to provide data-centric insights.
• Excellent communication skills and experience producing high-quality materials for management consumption.
• Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.
• License or Certification: preferred by not required
• Hours per Week: 40
• Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is $91,000 - $121,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Business Integrity Management
• Compliance Management
• Compliance Risk
• Corporate Governance
• Cross-Functional Collaboration
• Customer Journey Orchestration
• Data Analysis
• Diversity and Inclusion (D&I) Strategy and Policy
• Due Diligence
• Influencing Others
• Organizational Knowledge
• Oversight and Management Controls
• Policy Implementation
• Regulatory Bodies and Government Relations
• Risk Management Framework

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 48046
• Job Category Risk & Oversight
• Posting Date 07/15/2026, 04:16 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations One Citizens Bank Way, Johnston, RI, 02919, US 28 State Street, Boston, MA, 02109, US 200 Station Drive, Westwood, MA, 02090, US
• Working Hours M-F
• Career Site Category Risk