Express Service Advisor - Courtesy Nissan

Job Description

Job Description

Position: Express Service Advisor

Employment: Full Time

Location: Mesa, AZ

Start Date: ASAP

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Overview:

Courtesy Nissan is seeking an Express Service Advisor to join our team. As the first point of contact for our Express Service customers, this role focuses on quick, routine maintenance services like oil changes, tire rotations, and fluid checks. You’ll play a key role in ensuring a fast, friendly, and efficient experience while keeping our customers informed and satisfied.

This is a great opportunity for someone with strong customer service skills, high energy, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities:

• Greet express service customers promptly and professionally.
• Quickly gather vehicle information and customer concerns for routine maintenance visits.
• Provide clear explanations of recommended express services and estimated completion times.
• Coordinate with Express Service Technicians to ensure quick, accurate turnaround on services.
• Monitor vehicle status and communicate updates to customers to ensure a smooth experience.
• Accurately create repair orders and document services performed.
• Handle customer payments and explain work performed during service review.
• Proactively assist in maintaining flow and efficiency in the Express Service lane.

Qualifications:

• Prior experience in automotive service, quick lube, or customer service preferred.
• Strong communication and time-management skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic understanding of automotive maintenance services.
• Positive, customer-first attitude and professional appearance.
• Proficient with computers and dealership service systems (experience with CDK or similar is a plus).
• Valid driver's license and clean driving record.
• Willing to submit to a pre-employment drug screen and background check.

What We Have To Offer:

• Competitive compensation
• PTO
• Employee discounts
• Comprehensive benefits including health, dental, and vision insurance
• Company-sponsored life insurance
• 401(k) retirement savings plan
• Opportunities for career growth and advancement into full-line service advising or leadership roles
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere

Courtesy Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We are committed to fostering an inclusive workplace where all individuals are valued, respected, and provided with equal opportunities for growth, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.