Customer Experience Associate, Hospitality, French Speaking

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to do the right thing. This role is ideal for a polished individual with a passion for service, design, and home furnishings. Responsibilities Live the company's vision, values, and beliefs every day. Represent the brand through polished communication, personal appearance, and professionalism. Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations. Collaborate with cross‑functional partners and leaders to ensure customer needs are not only met but also exceeded. Build brand loyalty and revenue by being well‑versed in product offerings, processes, and systems. Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships. Qualify and educate potential design customers on services offered by the interior design division. Requirements 1+ years of experience in customer service, high‑end furniture, and luxury retail preferred. Poise and confidence to interact with high‑end customers while maintaining confidentiality. Relationship‑driven and people‑focused. Driven to deliver first‑class service and exceed customer expectations. Ability to recognize and respond to multiple priorities. Exceptional analytical, problem‑solving, and decision‑making skills. Strategic, highly organized, and results‑oriented. Excellent verbal and written communication skills. Commitment to quality with exceptional attention to detail. Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications. Willingness to work a flexible schedule, including evenings, weekends, and holidays. Physical Requirements Ability to travel to the nearest gallery as needed. #J-18808-Ljbffr