Lead Product Designer

Job Description

Job Description

We're building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We're the creators of the world's first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We're leading the $30B category shift toward Asset Operations Management , where uptime, intelligence, and AI converge.

• Own the AI-first transformation of an entire industry. Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You're not just iterating—you're pioneering how data reshapes physical operations.

• Real traction, real scale. Recognized as Gartner's #1 Facility Management solution and G2's top-rated CMMS, we've earned market leadership through product, not puff.

• A company where builders thrive. We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

• Global team, local energy. With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

• Equity and upside, not just a paycheck. Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you're driven by impact, energized by AI, and hungry to transform a legacy industry—we're hiring!

In this role, you will lead and shape the future of Product Design at UpKeep in close partnership with Product and Engineering. You will drive the user experience vision across our platform while helping establish the processes, standards, and culture that enable world-class design. You will play a critical role in defining experiences across web applications, mobile applications, industrial internet of things (IIoT), analytics, and AI-powered workflows. This role combines hands-on product design, customer research, strategic thinking, and leadership to deliver elegant solutions to complex customer problems.

• Define and evolve Product Design processes, standards, and best practices.
• Partner with Product and Engineering leadership to shape product strategy and user experience vision.
• Champion user-centered design principles throughout the product development lifecycle.
• Establish and maintain a high bar for design quality, usability, and consistency.
• Lead design reviews and foster a culture of constructive feedback and continuous improvement.

• Integrate into planning and execution cadences as a strategic partner to Product and Engineering.
• Translate customer needs, business goals, and technical constraints into effective product experiences.
• Facilitate cross-functional workshops and collaborative problem-solving sessions.
• Help define and measure user experience outcomes and success metrics.

• Conduct customer interviews, observations, usability testing, and research initiatives.
• Leverage customer feedback, analytics, and behavioral data to guide design decisions.
• Advocate for customer needs throughout the design and development process.
• Test concepts and designs, iterating based on learnings and feedback.

• Design cohesive end-to-end experiences across web, mobile, and emerging platforms.
• Create workflows, wireframes, prototypes, and high-fidelity designs.
• Simplify complex workflows while maintaining flexibility for enterprise users.
• Collaborate closely with Product Managers and Engineers to deliver high-quality solutions.

• Design AI-powered experiences including assistants, automation, and intelligent workflows.
• Ensure AI experiences are intuitive, transparent, and trustworthy.
• Collaborate with designers and engineers to scale and maintain a robust design system.
• Drive consistency across products through reusable patterns and components.

• Mentor and coach Product Designers through feedback and professional development.
• Participate in recruiting and onboarding design talent.
• Help build a high-performing Product Design organization as the company grows.

• 6+ years of experience as a Product Designer, UX Designer, or Interaction Designer at a product-driven technology company.
• Experience leading complex design initiatives from concept through launch.
• Mobile and web application design experience required.
• Experience designing enterprise SaaS products preferred.
• Experience designing AI-powered products or intelligent workflows preferred.
• Strong portfolio demonstrating high-quality visual, interaction, and user experience design.
• Experience mentoring designers and influencing cross-functional teams.
• Proficiency with Figma, Storybook, Jira, and modern design collaboration tools.

• Strong experience driving a user-centered design process and shipping end-to-end features at scale.
• Deep understanding of interaction design, information architecture, visual design, and usability principles.
• Ability to translate complex business and technical problems into intuitive user experiences.
• Strong systems-thinking skills and attention to detail.
• Experience using customer research, analytics, and experimentation to inform design decisions.
• Ability to move effectively between strategy, execution, and hands-on design work.
• Experience working in Agile environments with close collaboration between Product, Engineering, and Design teams.

This role will receive a competitive base salary + annual bonus + benefits. A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $150,000 - $175,000 USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We're building for the deskless workforce —the essential workers who keep our physical world running—and arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we're riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software. We're defining a new category for the built world.

Learn More!

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.