Lexus Product Concierge in Austin at $16 / hour - Weekly Pay!

Job Title

Lexus Product Concierge

Job Description

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country. Our values are Servant Leadership, Ownership, Heart, Excellence, and Growth. We exist to create transformative job experiences for our team and deliver extraordinary service to our partners. Our 10-year vision is a community made up of thousands of team members who are thriving personally, professionally, and financially.

Compensation, Benefits, and Perks

Weekly Pay: Get paid every Friday!

Competitive, stable pay starting at $16/hour

401k options after one year of service

Flexible schedules (part time and full time) so you can focus on your personal goals and commitments!

High performers receive opportunities for advancement into higher-paying roles

We promote from within, over 90% of our managers started out in this position or entry level positions including some of our VP's, Directors, and even our CFO!

Benefits offered to formally offered full time team members such as; Vision, dental and medical care, life insurance, critical illness, and pet insurance

Continual opportunity for referral bonuses and performance-based rewards. Invite your friends and family to work at Citrin while making some extra $$$

The perfect environment to strengthen and perfect networking and client service skills

Responsibilities

Work normal business hours in the morning to late afternoon (Limited demand on evenings/closed Sundays)

Shift Times: MondaySaturday, 11:00 AM 7:00 PM (receive a weekday off when working Saturday)

As a Lexus Product Concierge, you'll be the bridge between the world-class Lexus brand and the guests who love it. One moment you're walking a guest through the latest in-vehicle technology. The next, you're turning a frustrated customer into a loyal advocate. Every day is different, and you'll be the reason guests leave smiling.

Serve as a trusted resource for Lexus guests answering questions, resolving concerns, and creating memorable experiences

Become an in-house expert on Lexus vehicle features and technology from infotainment and safety systems to performance specs and walk guests through how it all works

Handle guest concerns with calm professionalism and empathy, de-escalating frustrations and turning difficult interactions into positive outcomes

Introduce guests to aftermarket products and accessories through Lexus-provided training (no prior sales experience required we'll teach you everything)

Collaborate with the dealership team to ensure every guest touchpoint reflects the Lexus standard of excellence

How to Thrive at Citrin

A commitment to embodying our core values in every interaction with guests and teammates.

Openness to feedback and a desire to contribute to a supportive and positive team atmosphere.

Flexibility and adaptability in handling diverse situations, from managing guest requests to navigating busy periods.

A passion for providing exceptional service and building lasting relationships with guests.

The ability to work collaboratively with team members while also taking initiative in a fast-paced environment while maintaining safety at all times.

A proactive attitude towards challenges, along with a knack for creative problem-solving on the job.

Qualifications

Valid driver's license and good driving record

Valid driver's license for at least one year (this does not include a temporary license)

At least 18 years of age

Ability to sit and/or stand through an entire shift

Professional appearance

Perform tasks involving bending, kneeling, walking, and jogging

Strong communication skills

All candidates are subject to a criminal background check, 5 panel drug screen, and/or motor vehicle record check after a conditional offer is accepted.