Order to Cash Specialist (Remote)

The E.W. Scripps Company is seeking an Order to Cash Specialist to provide support and subject matter expertise across Order to Cash (O2C) functions for Local and National Media operations. This role partners with internal stakeholders to ensure accurate and timely processing of customer accounts, billing, cash application, reconciliations, and other financial transactions while driving operational excellence and continuous process improvement. WHAT YOU'LL DO: Investigate and resolve questions related to Order to Cash functions and processes. Perform key Order to Cash activities including customer service, cash application, cash balancing, daily aired TV log reconciliation, billing, customer account setup, and credit card processing. Review O2C processes and workflows and identify opportunities to improve efficiency and service delivery. Support efforts to centralize and standardize operational workflows across the department. Assist with developing and monitoring operational metrics and internal Service Level Agreements (SLAs). Support system upgrades, user training initiatives, and updates to Standard Operating Procedures (SOPs). Resolve escalated issues and provide support to management in addressing complex operational matters. Coordinate Order to Cash audit requests from internal and external auditors. Participate in special projects and departmental initiatives as assigned. Other duties as assigned. WHAT YOU'LL NEED: High school diploma or GED required. Generally, 1-3 years of office experience preferred. Generally, 1-3 years of customer service experience in a fast-paced environment preferred. Experience in accounting, finance, shared services, or a related field preferred. WHAT YOU'LL BRING: Strong problem-solving and decision-making skills. Exceptional attention to detail with the ability to manage multiple priorities simultaneously. Excellent verbal and written communication skills. Strong organizational and analytical capabilities. Demonstrated initiative, accountability, and self-motivation. Ability to effectively collaborate and communicate with employees and leaders at all levels of the organization. Strong proficiency with Microsoft Office applications, particularly Excel. Ability to identify process improvement opportunities and support operational excellence initiatives. Commitment to delivering excellent internal and external customer service. #LI-SM2 #LI-Hybrid SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: "Give light and the people will find their own way." SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION: At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS: The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: "Give light and the people will find their own way." As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company. As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company. #J-18808-Ljbffr Scripps Shared Services Company