Shop Manager

Shop Manager

Shop Managers at Commonplace Coffee are leaders with a passion and desire to share coffee and build community in the neighborhoods they serve. Shop Managers are responsible for the day-to-day operations of their cafe and are tasked with training and developing their team members to ensure all Commonplace Coffee guests experience exceptional service and hospitality. Shop Managers are also accountable for success as outlined in the financial and operational goals defined by the Retail Operations Manager and Commonplace Coffee leadership.

Essential Functions

• Ensure every guest at the shop has an excellent coffee experience and continually find ways to coach team members to go above and beyond in exceeding guest expectations.
• Collaborate with other Commonplace Coffee team members and the Retail Operations Manager to creatively engage the neighborhood and community, deepening relationships with regular guests and welcoming newcomers.
• Drive community engagement including facilitating public events, supporting space rentals, and coordinating with local artists for art display in shops.
• Build, develop, and retain an incredible team.
• Create and maintain a thoughtful work schedule for the shop that balances individual, team, and organizational needs.
• Oversee all shop ordering, including coffee, milk, pastries, merchandise, etc, ensuring that the shop is always supplied at proper levels and able to meet the requests of guests while producing minimal waste.
• Manage day-to-day operations of the shop, including banking, payroll reporting, etc.
• Create an environment of open communication by regularly providing positive and constructive feedback.
• Drive strong and continuously improving financial performance of the shop, finding ways to expand the shop's reach and be as efficient as possible.
• Achieve financial targets established by Commonplace Coffee leadership.
• Be knowledgeable of all products, particularly coffee offerings, and find creative ways to engage staff to build their knowledge, so it can be passed onto guests.
• Ensure the shop is meeting Commonplace Coffee's high standards of quality through regular tasting and help from other Commonplace Coffee team members.
• Consistently work bar shifts to stay connected to the heart of guest services and find ways to continually improve it.
• Assist in development and implementation of seasonal drink specials.
• Create partnerships with team members involved with roasting, equipment services, and operations.
• Complete required company reports and communications in a timely manner.

Qualifications

• 2+ years of retail/hospitality experience with a strong preference for coffee or food & beverage.
• 1+ years of team management experience preferred.
• Strong technical barista skills in all areas of drink preparation (i.e. brewing, espresso, milk.)
• Familiarity with Pittsburgh's the North Hills and McCandles communities preferred.
• Desire to grow skills and assume greater responsibility in Commonplace Coffee.
• Understanding of a profit and loss statement, including knowledge of how to impact it and desire to use the learnings to improve shop operations.
• Strong leadership and interpersonal skills.
• Consistent demonstration of integrity and reliability.
• Ability to solve complex problems with multiple variables.
• Comfort using computer programs, such as Google Drive tools (Sheets, Docs, Calendar.)

Physical Demands

• Stand and walk must be able to stand for 4-8 hour shifts and move about the shop.
• Perform repetitive tasks must be able to complete repetitive motions with the hands, wrists, and forearms to operate espresso machinery.
• Taste and smell must be able to detect and perceive the smells of coffee.
• Oral communication must be able to clearly and effectively communicate with customers and team members.
• Carry weight, lift must be able to lift up to 5 pounds frequently and up to 50 pounds occasionally.

Work Environment

• Work is performed in coffee shops and in coffee production environments.
• The work environment can be noisy.
• This job involves high amounts of interpersonal interaction.

Supervisory Responsibilities

• Manage shop team members.

Additional Benefits

• Paid Time Off
• Medical, Dental and Vision Plans with 75% employer coverage
• 401(k) Retirement Savings Program
• Gym Membership Subsidy
• Parental Leave
• Company Discounts
• Quarterly Bonus based on profitability