Manager, Product Management

Your Role

The Healthcare Quality and Affordability Operations Strategy, Planning, and Performance team translates business strategy, regulatory commitments, operational needs, and enterprise affordability and quality goals into prioritized product roadmaps, requirements, and measurable delivery outcomes. The Product Management, Manager will report to the Senior Manager of Product Management. In this role you will lead product owners supporting HQA agile delivery, including quarterly planning, intake, prioritization, backlog readiness, vendor collaboration, and outcome measurement. You will help ensure the right work is built at the right time, reduce rework, strengthen business readiness, and connect product investments to measurable improvements in affordability, quality, compliance, operational efficiency, and member and provider experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Lead and develop a team of product owners by providing coaching, prioritization guidance, performance feedback, and clear expectations for backlog readiness, stakeholder engagement, and delivery execution.
• Translate HQA business strategy, regulatory commitments, affordability priorities, and operational needs into clear product direction, measurable outcomes, and actionable team priorities.
• Manage product intake, prioritization, roadmap alignment, and backlog readiness across HQA initiatives to ensure work is clearly defined, sequenced, and ready for agile delivery.
• Partner with business stakeholders, operations, compliance, analytics, technology, and vendor teams to clarify requirements, resolve dependencies, and support timely delivery of high-value product outcomes.
• Establish product management standards, operating routines, and reporting practices that improve transparency, delivery predictability, stakeholder alignment, and accountability for business outcomes.
• Translate business, operational, regulatory, and stakeholder requirements into clear business requirements documents that support solution design, delivery alignment, testing readiness, and outcome measurement.
• Drive incident management efforts to completion by coordinating issue intake, impact assessment, stakeholder communication, root cause analysis, remediation planning, and timely closure of business-critical incidents.
• Ensure Product Owner teams meet key performance metrics and indicators, maintain strong stakeholder satisfaction, and continuously improve delivery quality, predictability, and Net Promoter Score performance.
• Support the Senior Manager of Product Management with strategic thinking, planning, and execution by helping shape priorities, evaluate trade-offs, align stakeholders, and translate strategy into actionable delivery plans.

Your Knowledge and Experience

• Bachelor’s degree or high school diploma/GED and 4 years of additional relevant experience in lieu of a degree required
• Degree in business, finance, economics, public health, IT preferred
• 7 years of prior relevant experience in product management, product ownership, program management, health care operations, or related business experience, including experience translating business needs into requirements, roadmaps, and measurable outcomes.
• 2 years of people leadership required in the capacity of team lead, supervisory, or comparable experience coaching product owners, product managers, analysts, or cross-functional delivery teams.
• Strong understanding of agile product delivery, intake management, roadmap planning, backlog prioritization, user story development, dependency management, and release planning.
• Experience in health plan, health care quality, affordability, provider network, utilization management, regulatory, or clinical operations experience, with familiarity working across business, technology, analytics, operations, and vendor partners strongly preferred.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.

• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.