Customer Experience Banker

Role Overview Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker (Non NMLS), you are a Financial Concierge for our walk‑in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, balancing daily, and providing exemplary customer service. Responsibilities Providing excellent customer service and effectively resolving customer issues. Proficiently understanding and educating customers on consumer deposit products. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. Performing other duties as assigned. Basic Qualifications High School Diploma or GED and minimum of 1year customer‑service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree. Preferred Qualifications 1year or more in customer service in banking, financial services or goal‑driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services. Employment Classification Exempt status: No (eligible for overtime pay). Workplace Type Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in‑office and work‑from‑home days. Applicants must be currently authorized to work in the United States on a full‑time basis. Equal Opportunity Statement Huntington is an Equal Opportunity Employer. #J-18808-Ljbffr