Master Service Technician

Position Summary This position is responsible for maintenance and repair of customer equipment as assigned. The candidate will be trained in at least two skill sets, maintain a high level of productivity, have at least three of the four CFESA certifications, and be assigned to the on‑call roster. Leadership skills are required to mentor and train other employees. Major Responsibilities Adhere to all safety policies and procedures, including the use of personal protective equipment. Troubleshoot and repair gas, electric, water, refrigeration, and steam powered commercial kitchen and HVAC equipment. Utilize a tablet to document tasks (parts order, work order, timesheet) in a timely manner. Communicate professionally with customers regarding required repairs and status. Use proper tools for repair, including hand and power tools. Monitor truck stock to ensure required parts are stocked on the vehicle. Maintain service vehicle, tools, and uniforms. Work independently with daily supervision. Participate as scheduled in weekend/holiday on‑call rotation and work regular overtime as needed. Additional Responsibilities Obtain correct part numbers through branch parts personnel. Collect payment on cash‑on‑delivery jobs. Contribute positively to branch targets for response time and first‑time‑fix rates. Participate in available training to increase skill and knowledge. Perform other duties as required. Contacts Internal – daily with branch staff; occasionally with corporate staff. External – frequent and regular contact with customers, occasional contact with factories for warranty purposes. Minimum Qualifications Must be at least 18 years of age. Completion of a satisfactory background check and drug screen is required. Valid driver’s license and driving record that aligns with our safety standards. 1 year of applicable experience. CFESA Master Technician with at least three of the four CFESA certifications. Benefits Sign‑on bonus available for qualified technicians. Competitive salary and on‑call pay. Company vehicle and cell phone. Uniforms provided. Meters and test equipment. Continuing education. Industry certification. 401(k) and profit sharing. Paid holidays and vacation. Medical and dental benefits. Short‑term disability. Long‑term disability insurance (company paid). Life insurance (company paid). Enjoy the benefits of our Town Shares Program – share in our company’s success. Pay Rate: $40.00–52.00 per hour* Whaley Foodservice is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr