Customer Service Supervisor: Lead Teams & Elevate Quality
EssilorLuxottica
EssilorLuxottica in Dallas is seeking a Service Delivery Supervisor to lead customer service agents in a fast-paced call center environment. You will drive KPI delivery, quality standards, and external experience measures while coaching staff for continuous improvement.
You will partner with training and BI teams, develop performance goals, and ensure staffing plans meet service level objectives. A Bachelor's degree and 3+ years of leadership in a contact center are preferred.
#J-18808-LjbffrVacancy posted 1 day ago
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