Personal Banker II

Ask personalized questions to understand customers’ financial goals and connect them with suitable solutions Create and manage a loan pipeline focused on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals Create sales opportunities and grow UMB’s customer base through product knowledge, networking, customer conversations, business development, and proactive sourcing Process transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards Challenge daily key performance metrics while balancing competing priorities and delivering an excellent customer experience Perform other duties as assigned Requirements High school diploma or equivalent Two years of retail banking sales experience or other relevant experience Reliable transportation Ability to work branch hours, including weekends and some evenings Ability to obtain NMLS registration within 90 days Ability to learn products, services, and procedures quickly and accurately Basic math skills and ability to problem solve within established risk parameters/tolerances Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust Strong business development capabilities, including campaign offers, prospecting leads, service-to-sales conversations, and leveraging centers of influence for referrals Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes Expert product knowledge and conversation skills Compelling communication and positive image Problem-solving ability and attention to detail Ability to coach others as a sales mentor College degree or military equivalent strongly preferred Bilingual ability is a bonus Core Competencies Demonstrates strong business development capabilities, expert product knowledge, and effective communication skills to engage customers and drive sales in a retail banking environment. Ability to process transactions accurately while maintaining compliance with industry standards and delivering exceptional customer experiences. Highest-signal resume keywords Retail Banking Sales Experience Business Development NMLS Registration Customer Engagement Problem-Solving ATS Optimization Keywords Hard Skills Loan Pipeline Management Transaction Processing Cash Drawer Management Basic Math Skills Product Knowledge Soft Skills Compelling Communication Attention to Detail Coaching and Mentoring Customer Relationship Building Active Listening Certifications & Qualifications NMLS Registration Industry Keywords Home Equity Loans Personal Loans Auto Loans Mortgage Referrals Sales-Driven Environment #J-18808-Ljbffr Jobtailor