Learning Experience Facilitator

Job Summary The Learning Specialist is responsible for delivering engaging, learner‑centered training programs that support employee success and performance. This role facilitates both in‑person and virtual training sessions, ensuring learning objectives are met while adapting delivery to accommodate diverse learning styles and needs. The specialist partners closely with instructional designers, subject matter experts, and operations leaders to continuously improve training content and effectiveness. They monitor learner engagement and retention, providing ongoing coaching and support during and after training. Additionally, the role contributes to the development of training materials, SOPs, and LMS resources while maintaining a collaborative, professional, and supportive learning environment. Key Responsibilities Training Delivery & Facilitation Facilitate classes with professional, approachable, supportive energy. Ensure learning objectives are achieved via class sessions as appropriate. Deliver instructional materials to meet learner needs including varying backgrounds, learning styles, special needs and technology issues when needed. Focus on developing critical thinking. Be attentive to adoption/retention of content by learners and adjust delivery to accommodate. Learner Engagement & Support Manage learner conduct to promote comfort, support, engagement, and successful learning. Provide ongoing educational support to learners at any time including after training. Collaboration & Stakeholder Partnership Work closely and collaboratively with instructional designers, subject matter experts, and key stakeholders to ensure understanding of training translates to employee success. Assist with content creation and enhancements as requested from L&D team leads. Assist L&D team with bulletins, SOPs, and LMS needs of learner etc. as needed. Adaptability & Subject Matter Expertise May be asked to become a subject matter expert for a specific function or to be cross‑trained. Required Skills Understanding of adult learning principles and learner accessibility challenges. Experience with partnering with operations leaders to provide solutions to learning concerns. Experience partnering with Instructional Designers to enhance materials and provide learner‑based evidence and feedback for curriculum development needs. Highly organized with attention to detail and the ability to work under varying, often strict Undefined Demonstrates an intense curiosity and commitment to constantly learn along with an affinity to workforce diversity. Facilitation experience – both VILT & ILT – combined with current professional and technical skills. Exposure to Learning Management Systems and authoring tools (Articulate). Advanced Microsoft Office Suites 365, Zoom, Mentimeter and other office/class tools. High Emotional Intelligence, professional composure and collaborative spirit. Possess professional presence and command of training sessions. Knowledge of commonly used training concepts (ADDIE, SAM, Design Thinking). Collaborative, strong communication skills and strong adaptability in facilitation skills and delivery. Effectively communicates with colleagues, trainees and other stakeholders. Approachable, welcoming, supportive and friendly presence at all times. Trustworthy, accountable and reliable to commitments and those you support. Qualifications Education BA/BS in Education, Business, or related field preferred. Substantial professional experience may be considered in lieu of a formal degree. Experience 3+ years’ experience facilitating training events in‑person and virtually; at least 2 years of which needs to be training call center roles. 2+ years’ experience creating training materials and aids; Articulate experience preferred. 1+ year experience partnering with SMEs on learning related projects. Excellent attention to detail and written communication skills required. Coaching or supervisory experience a plus. Certification C.P.T.D. (Certified Professional in Talent Development) OR A.P.T.D (Associate Professional in Talent Development) OR Certified Instructional Designer Professional certifications such as DISC, Hogan, EQ Brain‑Centric Design or Brain‑based learning Compensation Range $65,000 - $80,000 annually Working Conditions On‑Site, Latham, NY Supervisory Responsibility None Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company‑sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr Public Partnerships | PPL