Pharmacy Operation Manager

Job Description

Job Description

Pharmacy Operation Manager
Employment Type: Full-Time
Reports To : Pharmacy Owner / Pharmacist-in-Charge (PIC)
Facility Footprint: Non-Clinical Operations & E-Commerce Fulfillment Hub
Position Summary
Eli Pharmacy is seeking an organized, dependable, and highly proactive Pharmacy
Operations Manager to lead daily non-clinical operations at our expanded flagship
facility. This role focuses entirely on managing support staff, optimizing fulfillment
workflows, maintaining strict inventory control, and overseeing excellent customer
service for both our compounding pharmacy operations and our e-commerce platform.
The ideal candidate takes full ownership of facility efficiency, bridges the gap between
retail pharmacy logistics and digital storefront shipping, and ensures daily business
operations run with flawless precision under minimal supervision.

Key Responsibilities
1. Customer Service & Team Oversight
● Oversee multi-channel communication systems including telephone, email, and
SMS platforms to ensure the customer service team meets rigorous
response-time and quality standards.
● Develop proactive protocol workflows for tracking and communicating
prescription statuses, fulfillment delays, vendor backorders, and digital order
updates to patients and online shoppers.
● Serve as the primary non-clinical escalation point for complex customer service
issues and delivery failures, ensuring clinical, medical, or medication counseling
questions are seamlessly routed to a licensed pharmacist.

2. E-Commerce Fulfillment & Shipping Logistics
● Direct high-volume fulfillment operations for both localized prescription orders
and nationwide shipping for our e-commerce storefront.
● Establish strict packaging compliance standards, ensuring all topical skincare
lines, retail items, and compound prescriptions are securely packed according to
specific storage and shipping requirements.
● Manage carrier relationships and logistics performance with shipping providers
(Our contracted couriers) to resolve transit delays, lost packages, and tracking
issues.
3. Advanced Inventory Control & Supply Chain Management
● Supervise inventory management for pharmacy supplies and dermocosmetic
retail stock, and specialized packaging materials to ensure optimal stock levels.
● Implement inventory audit processes to strictly monitor stock levels, manage
expired drugs/products, track expiration dates, and eliminate discrepancies
● Leads supply chain mitigation strategies, including managing complex vendor
backorders, coordinating expired drug returns, and reducing product waste
across all stock categories.
4. Workflow Optimization & Staff Management
● Manage daily staffing assignments and prioritize technician/fulfillment clerk
schedules in close collaboration with the PIC to ensure peak operational
efficiency.
● Monitor and analyze prescription queues and fulfillment backlogs to ensure the
prompt, accurate completion of assigned tasks and turnaround times.
● Design standardized training programs for technicians and fulfillment staff,
focusing on operational procedures, shipping software accuracy, and customer
service expectations.
● Establish robust incident-response protocols to ensure operational errors,
equipment malfunctions, and physical bottlenecks are immediately investigated,
documented, and corrected.
5. Administrative & Compliance Support
● Maintain flawless operational record-keeping, ensuring accurate logs of all
shipments, orders, inventory adjustments, and facility incidents.
● Assist pharmacy leadership with SOP updates, regulatory documentation, and
internal prep-audits to ensure continuous operational compliance.
● Enforce rigorous team compliance regarding pharmacy policies, workspace
safety, and HIPAA confidentiality requirements for both physical and digital
patient data.
6. Team Leadership & Performance Culture
● Cultivate a culture of accountability, setting clear benchmarks for team
punctuality, operational precision, and seamless cross-departmental
communication.
● Drive continuous process improvement by identifying layout or workflow
inefficiencies across the 10,000 sq. ft. facility and implementing structural,
time-saving solutions.
● Partner directly with pharmacy executive leadership to communicate staffing
needs, forecast operational capacity, and report on team performance.

Qualifications
● Licensure: Active Georgia Pharmacy Technician License is required (can be
obtained later).
● Experience:
○ Experience in e-commerce fulfillment center operations, warehouse
logistics, or high-volume shipping is strongly preferred.
○ Proven track record in inventory control systems and team
leadership/staff management.
○ Previous pharmacy experience is preferred but not required.
● Technical Skills:
○ High proficiency with computer systems, Office Suite software (Word,
Excel, PowerPoint), and digital shipping/e-commerce platforms (e.g.,
ShipStation, FedEx Ship Manager, Shopify, or advanced Pharmacy
Management Software).
● Core Competencies: Strong organizational, communication, and problem-solving
skills. Detail-oriented, exceptionally reliable, and capable of managing multiple
priorities independently in a fast-paced environment.

Performance Expectations
Success in this role will be measured by overall customer service turnaround times,
shipping accuracy, inventory variance minimization, workflow layout efficiency, staff
accountability, and the proactive communication of facility issues.
This is an active, hands-on management position requiring sharp initiative, relentless
follow-through, and the ability to steer large-scale daily operations with minimal
supervision. Clinical decisions, medication compounding, medication counseling, and
other pharmacist-only responsibilities remain strictly with the licensed pharmacist.