Front Desk Staff

Job Title

Front Desk Staff

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This may include handling inquiries, checking in/out members and guests, as well as completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.

Reporting Structure • Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club

Day to Day • Greet members and guests with a warm, professional demeanor upon arrival and departure. • Handle inquiries and provide information about club amenities, services, and events. • Assist with special requests, ensuring a positive experience for all members and guests. • Manage the check-in and check-out process for members and guests efficiently. • Verify membership status, collect fees, and issue access cards or keys as needed. • Maintain accurate records of member and guest visits. • Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained. • Report any maintenance or safety issues to the appropriate personnel. • Ensure that all club policies and procedures are followed by members and guests. • Answer and direct phone calls, emails, and other communications to the appropriate departments. • Schedule and confirm appointments or reservations for club facilities and services. • Process payments and handle cash or credit transactions accurately.

Additional Duties • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. • Follow all company, club, and department policies, procedures, and instructions. • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

About You Required • High school diploma or equivalent. Preferred • Previous experience in customer service or front desk role in a golf and country club or fitness center setting. • Strong interpersonal and communication skills, with a friendly and professional demeanor. • Ability to handle multiple tasks and work effectively in a fast-paced environment. • Proficiency in using office equipment, such as computers, telephones, and reservation systems. • Basic knowledge of club operations and amenities is a plus.

Physical Requirements • General Activity: Frequent sitting, standing, walking, and driving • Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases • Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending • Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion • Sensory Requirements: Talking, hearing, and seeing

Primary Tools/Equipment • Computer • Office Supplies

Work Schedule • Adherence to attendance requirements as outlined in the weekly schedule. • Flexibility to work additional hours as needed to meet position deadlines. • Availability to work on weekends and/or holidays as required.

What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: • Medical, dental, and vision coverage • Life insurance • Short-term and long-term disability insurance • 401(k) retirement savings plan • Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

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Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.