Business Analyst

Job Description Job Title: Senior Business Analyst (Agile & Azure DevOps) Overview / Summary The Business Analyst will partner closely with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business process analysis, user acceptance testing (UAT), training readiness, and Azure DevOps (ADO) backlog management activities. This role serves as a bridge between business operations and technical delivery teams to ensure solutions align with business needs and are successfully adopted by end users. Key Responsibilities Business Analysis & Process Modeling Develop process maps, workflow diagrams, and business operating procedures. Identify process improvement opportunities and operational impacts. Identify and document manual processes, workarounds, and exception-handling procedures. Develop end-to-end business and system interaction diagrams. Document current-state and future-state business processes. Product Owner Support Partner with Product Owners to refine and maintain product backlogs. Assist in developing user stories and defining acceptance criteria by gathering, analyzing, and clarifying business requirements. Provide recommendations on requirements traceability and business validation. User Acceptance Testing (UAT) Coordinate UAT execution activities with business stakeholders. Track test execution, results, defects, and acceptance decisions. Support end-to-end business process testing and release readiness assessments. Assist with documenting UAT evidence and acceptance recommendations. Develop UAT strategies, test scenarios, and business validation plans. Training & Organizational Readiness Support training plans and end-user training materials. Create job aids, quick reference guides, and process documentation. Support stakeholder readiness, communication, and adoption activities. Facilitate training sessions and knowledge transfer activities. Azure DevOps (ADO) Support Support backlog traceability between requirements, testing, and implementation. Assist with ADO dashboards, reporting, queries, and documentation. Documentation & Governance Create and maintain project documentation, requirements artifacts, process documentation, training materials, and reference guides. Document business rules, validation rules, and exception processing requirements. Support project compliance with organizational delivery methodologies and governance requirements. Maintain documentation repositories, knowledge bases, and project wikis. Required Qualifications 8+ years of experience gathering requirements from users. 6+ years of experience designing technical and business requirements documentation. 4+ years of experience with Agile methodology, Scrum processes, and ceremonies. 3+ years of experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog management tools (Kanban board, Sprint board, etc.). Experience documenting current-state and future-state business processes. Experience developing UAT strategies, test scenarios, and business validation plans. Preferred Qualifications Experience using Azure DevOps for backlog and work item management. Experience supporting Product Owners in Agile delivery environments. Experience developing UAT plans, scenarios, and business validation strategies. Experience creating training plans, training materials, and operational readiness documentation. Experience facilitating business process analysis and workflow modeling utilizing tools like Bizagi. Strong stakeholder facilitation, communication, and documentation skills. Experience with large-scale government, healthcare, financial, or enterprise system implementations preferred. Experience documenting complex business program area integrations and data flows. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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