Floating Community Manager

The Floating Community Manager is responsible for fostering a positive and vibrant living environment for residents by managing day-to-day operations, ensuring tenant satisfaction, and maintaining property standards. This role involves building relationships with residents, managing events, handling administrative duties, overseeing maintenance, and ensuring that the property operates efficiently. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for creating a welcoming community.

Main job tasks and responsibilities

Maintains a positive customer relations attitude.

Float to multiple properties.

Complete mandatory Gracehill training.

Greets prospective clients, show property and perform leasing duties.

Answers and handle incoming phone calls from prospective new residents, current residents, vendors and suppliers.

Must be knowledgeable of all phases of leasing and resident retention.

Directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (for example, late payments, eviction notices, returned check memos).

Updates required reports concerning move-out notices and other activity, on a daily basis and provides information to the property manager.

Processes all security deposit move-out reports.

Responsible for keeping daily records on lease renewals and terminations.

Organizes and files all applicable reports, leases, and paperwork.

Proof reads all lease paperwork and processes move-ins and move-outs.

Works with lease renewals each month.

Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.

Assists the property manager in effectively managing the property.

Performs any additional duties assigned by Property Manager or Regional Manager. Serves as a backup for all Property Manager duties.

Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

Maintains awareness of local market conditions and trends. Contributes ideas to Property Manager for marketing property and improving resident satisfaction.

Key Competencies

Maintain high property standards.

A thorough understanding of the competitive market.

Strong communication skills.

High level of professionalism.

Ability to work well as part of a team.

High tolerance for ambiguity and change.

Computer literacy and attention to detail.

Must be able to effectively convey ideas, images, and goals to a diverse group of individuals.

Must be able to work at a fast pace, perform duties under pressure, and meet deadlines in a timely manner, to communicate with residents, visitors and the public in a professional and pleasant manner.

Benefits

30% housing discount

Paid time off

Paid holidays

Paid sick time

401K

Health Benefits (including dental and vision)