Housekeeping Supervisor

Housekeeping Supervisor

We are looking for an experienced Housekeeping professional to join our team at FAIRFAX MARRIOT AT FAIR OAKS.

Position: Housekeeping Supervisor

Job Overview: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Reports To: Executive Housekeeper

Essential Job Functions:

1. Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
2. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
5. Respond to guest requests, concerns and problems to ensure guest satisfaction.
6. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
7. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job related duties as assigned.

Required Skills and Abilities:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.

Must be able to work weekends.

Performance Standards:

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Behaviors:

• Loyal: Shows firm and constant support to a cause (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations:

• Preferred Self-Starter: Inspired to perform without outside help
• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.