Admission Specialist

Admission Specialist

Location: Poplar Bluff, MO

Department: Recovery Services

Employment Type: Full Time

Job Summary:

Are you passionate about helping others begin their journey toward recovery and wellness? Join our compassionate and collaborative team as an Admission Specialist, where you'll play a vital role in creating a positive first impression for individuals seeking behavioral health and recovery services. This position offers the opportunity to make a meaningful difference in the lives of others, work alongside dedicated professionals, develop valuable healthcare administration experience, build strong relationships with clients and referral partners, and contribute to a mission-driven organization focused on improving lives.

As an Admission Specialist, you will coordinate admissions and referral processes, support census management, maintain accurate records, facilitate client screenings, and collaborate with clinical and billing teams to ensure seamless service delivery. The ideal candidate is detail-oriented, organized, customer-focused, and possesses strong communication and multitasking skills in a fast-paced environment.

Key Responsibilities:

Coordinate admissions and intake processes for new clients, ensuring a welcoming and supportive experience.

Facilitate client screenings by phone and in-person to assess eligibility and service needs.

Respond to referrals promptly and accurately document information in designated systems.

Maintain program census and waiting lists in accordance with applicable service standards and requirements.

Build and maintain positive working relationships with referral sources, clients, and team members.

Complete admission documentation including releases of information, residency verification, financial information, and other required records.

Collaborate with Care Managers to obtain and verify insurance information.

Enter and maintain accurate client data within required databases and timelines.

Coordinate with billing personnel to ensure admissions, transfers, and discharges are processed accurately and timely.

Provide administrative support to clinical staff through preparation of letters, forms, and related documentation.

Assist with chart reviews, filing, record organization, and maintenance of client files.

Correct documentation deficiencies within established timeframes.

Support additional departmental and organizational initiatives as assigned by leadership.

Education, Experience, and/or Credential Qualifications:

High School Diploma or General Equivalency Diploma (GED).

Additional Qualifications:

Current valid driver's license in state of residence with an acceptable driving record.

Current automobile insurance as required by law.

Excellent verbal and written communication skills.

Strong customer service skills with the ability to establish rapport and create a welcoming atmosphere.

Ability to prioritize responsibilities, manage multiple tasks, and meet deadlines.

Basic computer proficiency, including Microsoft Word and Excel.

Knowledge of confidentiality requirements related to behavioral health and substance use treatment services.

Strong attention to detail and organizational skills.

Successful completion of background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.

Must obtain First Aid certification within three (3) months of employment and maintain certification thereafter.

Must obtain CPR certification within three (3) months of employment and maintain certification thereafter.

Must complete required Behavioral Management training within thirty (30) days of employment or at the first available class following hire.

Physical Requirements:

Perform sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently to move or handle objects.

Sit for extended periods throughout the workday.

Occasionally stand and walk as needed to perform job duties.

Perform repetitive hand, finger, and arm movements for typing, data entry, and written documentation.

Maintain the physical ability to operate standard office equipment and computer systems.

Keywords: Admission Specialist, Admissions Coordinator, Intake Specialist, Behavioral Health, Recovery Services, Client Intake, Healthcare Administration, Patient Registration, Customer Service, Medical Records

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.