Operations Manager

Operations ManagerThe Operations Manager at the International Rescue Committee (IRC) is responsible for overseeing all operational functions in the Bay Area, ensuring a compliant and efficient operational environment. This role involves serving as the primary liaison for various regional functional leads and managing the Operations staff across two offices. Key responsibilities include safety and security oversight, supply chain management, facilities management, and IT infrastructure coordination. The ideal candidate will have a strong background in non-profit management and experience in supervising staff.Major Responsibilities:Safety & Security—S&S:Oversee regional S&S matters.Responsible for the implementation and maintenance of all office S&S documentation.Organize all-staff S&S meetings at office or program site.Ensure that a minimum of one emergency evacuation is exercised at office or program site level per year and other appropriate trainings informed by Security Risk Assessment findings.Cascade HQ and/or office security warnings and advisories to staff, interns, and volunteers as needed.Report all S&S incidents involving covered persons in accordance with established protocols.Coordinate immediate incident management including filing police reports.Build and maintain strong relationships with other S&S actors or stakeholders, including but not limited to community organizations and partners, authorities, security and rescue services, and property owners.Assist in the development of office-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.Supply Chain—SC:Serve as the region's primary focal point for procurement, asset and inventory management, in-kind donations tracking and reporting, vehicle fleet management and transportation, and warehousing in accordance with established organizational and donor requirements.Lead the bidding process, including request for quotation process, request for proposal process, tender evaluation, and facilitating procurement committee functioning.Manage relationships with suppliers and vendors.Maintain up-to-date supplier and service provider records. Maintain asset register and inventory lists of purchased and donated items. Establish and manage inventory control for office supplies, stationery, and other consumables. In collaboration with the Finance Manager, ensure inventories reconcile with financial reports.Support program teams in meeting their match goals.Ensure policy compliance for the fleet of IRC-owned vehicles and oversee their maintenance and usage.Facilities Management:Manage the region's office and equipment leases, coordinate repairs and improvements with property managers, and lead the procurement of office equipment.Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.Support smooth functioning of office infrastructure including communications equipment and services.Assist with planning and coordinating office events and meetings.Responsible for coordinating on- and off-site storage needs.Maintain NorCal's status with all counties related to annual property's tax along with exemption status.Information Technology—IT:Oversee grouping IT and communications infrastructure, hardware and software matters.Educate staff about IT support resources, including appropriate channels for incident reporting.Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.Escalate any unresolved incidents or larger-scale IT projects (such as office moves or expansion) as needed.Ensure compliance with IT protocols, policies, and procedures including information security policy, IT procurement and asset management policy, acceptable use of IT resources policy, and new software procurement protocols.Other Duties:Provide mentorship and supervision to Operations staff, including leading team meetings, individual supervision and coaching, and conducting goal setting, and performance reviews.Approve Integra vendor creations and invoice journals.Coordinate with the Finance Director to manage administrative expenses and reports.Other duties as assigned.Key Working Relationships:Position reports to: Executive DirectorPosition directly supervises: Front Desk staff, Operations staffJob Requirements:Undergraduate degree in business, non-profit management, public administration, or others related field preferredAt least five years of related professional experience; preferably with refugee services and in a non-profit or social service environmentExperience supervising staff preferredDemonstrated ability to work with deadlines and lead multiple priorities in a fast-paced environmentGood interpersonal communication skills and ability to effectively work in a multi-cultural work environmentKnowledge of state and federal donor compliance regulations is a strong plusFluency in English, written and spokenWorking Environment:Combination of standard office environment and remote work.Regular weekly onsite presence split between the San Jose and Oakland officesMay require occasional weekend and/or evening work.Compensation: ($83,215-$93,224). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.