Private Client Manager - Flagship, Las Vegas

Job Title: Private Client Manager

Reports to: Store Director


Division: Retail


OVERVIEW

The PCM will play a pivotal role in driving the acquisition of new customers, focusing on building relationships and expanding our client base outside of the traditional store environment. This role requires a blend of strategic networking, relationship-building, and event curation to engage potential clients and enhance their experiences with our brand.

Key responsibilities will include identifying and pursuing new customer acquisition opportunities through social clubs, being part of networking events, and carrying out personalized experiences, such as manufacturer visits and other bespoke offerings. The PCM will work closely with store management to develop unique strategies tailored to each potential customer, ensuring exceptional service and creating lasting, meaningful connections. The PCM is a motivated and driven individual with a passion for client engagement, and a strong ability to create and nurture relationships through innovative, outside-the-box approaches.

JOB RESPONSIBILITIES

• Identify and acquire new clients by proactively networking and engaging with potential customers outside of the store setting.

• Curate and host exclusive events, such as manufacturer visits, private viewings, and bespoke experiences, designed to introduce prospective clients to the brand.

• Develop strong relationships with key social clubs, organizations, and communities to tap into new customer networks.

• Collaborate with the sales team to design personalized strategies for each new client, ensuring a seamless and tailored experience.

• Track and report on customer acquisition efforts and provide insights on potential growth opportunities.

• Ensure consistency of the Bucherer values through leading by example and inspiring, coaching and motivating staff

• Retaining and expanding the customer base as well as obtaining information and evaluating it with regard to trends in the individual customer segments in the US, and the relevant surrounding market to your assigned base location.

• Ensuring suitable activities and optimal support for VIPs

• Cooperative partner with the sales staff and store leadership to drive revenue across product categories

• Planning and implementation of marketing and activation activities (ROI driven) in close partnership with the local marketing team and Store Management.

• Communication and monitoring of programs and sales promotion measures in active consultation/ cooperation with the Merchandising team and the Store Director

• Presence at important events and invitations on site

• Organization and implementation of events (ROI driven)

Participation in internal training and further education

QUALIFICATIONS

• Strong networking skills and the ability to build relationships in both social and professional settings.

• Excellent communication and interpersonal skills.

• Previous experience in client acquisition, luxury sales, or event planning is preferred.

• Ability to think creatively and offer unique customer experiences.

• Self-driven, goal-oriented, and capable of working independently.

• 3-5 years of experience in the luxury retail segment

• Training in retail, hotel/gastronomy or a similar subject, further training in business administration/study desirable

• Sense of confidence, style, professional appearance, and good etiquette with a flair for upmarket lifestyle

• Active networker

• Experience in customer acquisition

• Decision-making ability

• Hospitable and customer-oriented personality with a strong service orientation and the ability to provide individual support tailored to the customer

• Self-starter with a hands on, can-do mentality, willing to take on great responsibility

• Demonstrates a great degree of independence and entrepreneurial thinking, with analytical and business understanding

• High level of empathy and proven intercultural competency in interacting with our local and international client base.

• Ability to work in a team, success is ensured collectively

• High affinity for watches and jewelry

• Willingness to continue training

• Must be able to work a flexible schedule throughout the week

Bi-lingual/multi-lingual language proficiency is a plus to cater to our international customer base
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.