Security Operations Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security has an immediate opening for a talented and motivated Operations Manager to help lead our Austin, TX region. Our Operations Manager is responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

*Local candidates only as this role must be available to visit client sites in the region.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers.

This position offers a compensation package worth up to $90,000*

*Full compensation package includes:

• Annual base salary
• Monthly vehicle allowance - paid monthly - plus mileage (paid at current IRS rate)
• Annual performance-based bonus potential (10% of base salary)
• Full medical, dental & vision insurance coverage

Additional benefits include free life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

The Operations Manager will assist in the administration of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Supervising other line managers including but not limited to Site Managers and Site Supervisors.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies, and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement, or military.
• Current Level III or Level IV Texas Security License.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to work independently with strong portfolio management skills.
• Computer proficiency with MS Office products.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in Austin and the surrounding area.
• Flexibility to be on call as needed during all shifts.
• May perform other duties as assigned by Management and in coordination with the Regional Manager.