Desktop Support Engineer
Kwik Trip
Desktop Support EngineerThe Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.What You'll DoServe as a senior escalation point for complex desktop, hardware, operating system, and software issuesProvide expert-level troubleshooting for high-impact or recurring endpoint incidentsLead problem management efforts including investigation, documentation, testing, and root cause analysisAnalyze trends related to desktop incidents, hardware failures, and software issuesCoordinate resolution with Endpoint Management, Security, and other IT teams as neededProvide clear, data-driven technical recommendations to IT leadership and partnersAssist with testing and validation of desktop hardware, endpoint configurations, and software deploymentsSupport desktop-related projects such as hardware refreshes, operating system upgrades, and migrationsManage and process hardware warranty claimsImprove, standardize, and automate Desktop Support processesCoach and mentor Desktop Support team members on advanced troubleshooting techniquesCreate and maintain technical documentation and knowledge articlesAssist with remediation of endpoint-related vulnerabilitiesWhat You'll BringBachelor's degree in information technology or a related field preferredSix or more years of progressive experience in desktop support, endpoint engineering, or related IT rolesStrong experience supporting Windows OS, Windows hardware, macOS, and Apple hardwareAdvanced troubleshooting and root cause analysis skillsExperience with endpoint management platforms, Active Directory, and Group PolicyStrong communication skills with the ability to explain technical concepts to non-technical usersPreferred CertificationsHardware Warranty Service Provider Certification (required or obtained within a defined timeframe)ITIL Certification preferredAdditional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or IntuneWork Schedule Monday – Friday daytime hours with rotating on-call responsibilities
$30.13 - $45.2 per hour
...benefits package, including health insurance, 401k, paid time off, and more. *This position is not eligible for sponsorship. Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides advanced desktop...SuggestedFull timeLocal areaMonday to FridayShift workTalentify.io
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