Patient Access Representative, PRN

Patient Access Representative, PRN

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Hours: PRN (as needed); must be able to work 12 days per week during day shift hours

Job Summary

Performs all tasks related to the EHR admission/discharge process of outpatient and inpatient visits. Performs accurate patient demographic and insurance information collection and verification at each registration. Additional duties include generating registration visits for multiple patient types, including surgical, physician office visits, and patient transfers; managing both the registration hotline on a 24/7 basis and the hospitalist hotline; accepting patient payments and issuing receipts; providing patient information; completing required forms; and scanning documents daily.

Qualifications

• High School diploma or equivalent
• Customer service experience required
• Minimum of 1+ year of experience in a healthcare setting
• Hospital registration and/or insurance experience preferred

Skills & Abilities:

• Strong organizational skills with high attention to detail and analytical ability
• Ability to exercise sound judgment, follow direction, and maintain accuracy
• Professional telephone etiquette and strong verbal and written communication skills
• Self-starter with the ability to work independently and maintain good attendance

General proficiency with typing/keyboarding and PC skills

Experience with Microsoft Office (Outlook, Word, Excel) preferred

City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.