Customer Support Specialist

About i3screen: i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable, and customizable solution available on the market today. For more information, visit *This is an in-person position available at our Denver (80238) office. We are specifically looking for someone who can fill the 9:30 am - 6 pm, Monday - Friday shift.* The Customer Support Specialist position has cross-functional duties within the organization. This person will answer customer calls and email inquiries, support customer integrations, account setup, and management. This position also interacts greatly with a network of Occupational Health Clinic vendors, collection facilities, and laboratories in coordinating and maintaining vendor services and drug screening results. This department is critical for supporting the customers using the i3screen platform. The position requires acquired knowledge of Department of Transportation drug screening regulations and individual customers’ drug-free workplace policies. High-level attention to detail, customer service, document management, data entry, and organization is required. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Specific duties include but are not limited to: Communicate and respond to all customer email requests and handle incoming and outgoing calls promptly with a high level of customer service and professionalism Assist with department projects and process improvement Account setup, account changes, and coordination of collection site matches Perform customer training on procedures and operating tools Complete daily tasks as assigned Meet established benchmarks as assigned by management Facilitate the drug testing process for the donor and client Other tasks as assigned Required Skills: Available to work 9:30 am - 6 pm MT, M-F Google Workspace - Intermediate Skill Microsoft Office 365 - Intermediate Skill; Excel & Word Excellent communication skills relating to both staff members and customers Ability to multitask Phone and email etiquette Consistency in productivity and performance Team Player Highly Preferred Experience: Customer Service - 1 year Client Accounts Management - 1 year Call Center - 1 year Experience in the drug testing industry Working Conditions: Work is performed in a standard office environment and requires the ability to operate standard office equipment, including a computer, keyboard, mouse, and phone. Candidates must be able to sit or stand for extended periods of time and perform repetitive motion, with substantial movements (motions) of the wrists, hands, and/or fingers (typing and navigating a computer); may need to reach, stoop, bend, or kneel occasionally. Specific vision abilities required by this job include close vision requirements due to computer work. Candidates must also be able to lift and carry small parcels, packages, and other items, and walk short distances. There is moderate office noise present at all times (i.e., business office with computers, phone, and printers, light foot traffic). Benefits: Health insurance Dental and vision insurance Colonial Life insurances 401k after 1 year of employment Paid Time Off Paid Family and Medical Leave Paid holidays Earned Wage Access Bonus programs Pay: $19.50 - $22.50 hourly Pay will not be below any applicable local minimum wage. Equal Employment Opportunity : i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age-identifying information from their resumes or transcripts. i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment. Employment is contingent upon the successful completion of a pre-employment no-THC drug screen and background check. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact View email address on click.appcast.io. We will be accepting applications until Monday, November 16th. We will review applications during that business week and send interview invitations during the week of the 23rd. #J-18808-Ljbffr