Social Services Coordinator

Community Health Advocate

ChesPenn is a network of community health centers in Delaware County. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay. Our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Assists the patients of the organization to overcome socioeconomic barriers to achieve their health and wellness goals. Ensures access to quality healthcare for all individuals by facilitating access to community resources, referral services and life skill education for patients and their support systems.

Education: Associate degree in social services, Bachelor's degree a plus

Years of Experience: Two (2) or more years in social services or related field

Knowledge, Skills and Abilities:

• Knowledge of community resources relevant to social detriments of health
• Strong verbal communication skills, including excellent active listening skills
• Excellent written communication skills
• Ability to work harmoniously as part of a health care team
• Ability to meet approved minimal physical and medical standards
• Fluency in Spanish is a plus

Scope of Responsibilities:

• Provide individual and family supportive counseling and referral to help improve personal and social functioning and resolve emotional and psychological problems
• Provide advocacy assistance in obtaining necessary services
• Partners with the Community Health Educator and other agency representatives to identify and work to address unmet community needs
• Partner with community agencies to facilitate mutual referrals.
• Provide documentation in a timely manner according to department standards
• Model skillful, supportive, strengths-based interactions with patients and co-workers
• Maintain confidentiality of information about patients and their families
• Perform other duties as directed by supervisor
• Document all patient contacts, case updates, and referrals according to established protocol and standards
• Maintain statistical data necessary for reporting requirements
• Track appointment compliance for care-managed patients who have missed appointments, and document outcomes
• Prepare reports and audits requested by supervisor

What We Offer:

• Health, Dental, Vision
• 100% Employer Paid Life and LTD Insurance
• Generous Paid Leave (vacation, personal and sick leave)
• Tuition Reimbursement
• 401(k) and Roth IRA Retirement Accounts
• Employee Assistance Program

Physical demands:

• Frequent and prolonged sitting or standing.
• Moderate physical effort

Work environment:

• Primary work environment is a busy multi-site, multi-cultural ambulatory care setting. There is routine exposure to infectious disease and blood borne pathogens.

ChesPenn is an Equal Opportunity Employer: Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.