Customer Service Representative

Position Description

Customer Service Representative
Syracuse, NY 13206 – In-Person Position
Pay: $18–$21 per hour, based on qualifications and experience
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (½ hour unpaid lunch)

About Us

Overhead Door Company of Greater Syracuse, a division of Heritage Overhead Door Companies, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

Answer and route incoming phone calls; resolve basic inquiries or forward messages.

Take service requests and create work orders in company software.

Schedule estimate appointments for residential customers.

Greet walk-in customers and assist with counter sales of parts and accessories.

Process payments (cash, check, credit card) for sales and services.

Respond to customer inquiries via email or telephone.

Proactively communicate order status and updates to customers.

Call customers to schedule installations and service visits.

Locate field staff as needed to relay messages or updates.

Perform data entry for service, sales, inventory, and invoicing tasks.

Track inventory and enter data related to stock levels and parts.

File customer records, invoices, and receipts accurately.

Prepare outgoing mail; occasionally run local errands (e.g., post office).

Keep the office and showroom clean and organized.

Provide general clerical support to all staff as directed.

Qualifications

High school diploma or equivalent

Experience in customer service, office administration, or clerical support

Strong multitasking and organizational skills

Proficiency in Microsoft Office; QuickBooks experience is a plus

Clear verbal and written communication skills

Ability to operate common office equipment

Familiarity with Central New York geography is helpful

Reliable transportation and valid NYS driver’s license

Ability to work independently and occasionally close the office alone

Must pass a pre-employment drug test and physical

Benefits

Health Insurance

401(k) with Company Matching

Life Insurance

Vacation Time

Sick Time / PTO

Holiday Pay

Short Term Disability

Why Join Us?

Stable, well-known company with a great reputation

Opportunities to grow with the company

Work that makes a visible impact on the customer experience

Type: Full-time