PATIENT SERVICE REP - Dunlap OB/GYN

Legal Entity

Orrville Hospital Foundation

Position Summary

The Patient Service Rep is responsible for providing excellent front-desk support, including greeting patients, verifying demographics and insurance at every visit, answering phones, scheduling appointments, sending faxes, and relaying messages to ensure efficient office operations and exceptional patient service.

Qualifications

• High School Diploma or equivalent.

Skills

• Comfortable communicating via in-person or via the phone.

• Detail oriented.

• Adaptability to changing work environment or needs.

• General computer knowledge.

• Basic typing skills.

• Function independently and accurately with frequent interruptions.

Responsibilities & Expectations

• Greets patients in a pleasant and professional manner.

• Verifies demographics and insurance over the telephone or in person.

• Verifies and updates demographics and insurance at every appointment.

• Must update HIPAA forms and have patients sign all forms per office policy.

• Must collect copays from patients. (see policy on money handling).

• Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.

• Must correctly schedule appointments at appropriate site.

• Must notify appropriate staff when supplies are low for recording purposes.

• Must run fee tickets, day sheets, and SOF forms.

• Monitor the waiting room for supplies and neatness.

• Make follow-up appointments and assist with scheduling urgent referrals.

• May need to post charges and co-pays.

• May be asked to make patient appointment reminders.

• Must answer phones in a timely and professional manner.

• Must relay messages to patients in a timely manner.

• Must chart accurately in patient's EHR.

• Other duties as assigned by Practice Manager and/or Leads.

Working Conditions

• Variable start and end times for shifts- between 7:30am-5:00pm.

• Typically, 4.5-day work weeks with 8-10 hour days.

• Subject to frequent interruptions and changes in priority of duties throughout the day.

• Cross training in all areas of the department is required.

• Will spend majority of shift in front of a computer terminal entering data, using telephones, faxes, copiers, and printers.

Hazardous Exposure Category

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Physical Addendum

Demands

Frequency

Remarks

Lifting 0-10 lbs

Occasional 10-33%

Lifting 10-20 lbs

Occasional 10-33%

Lifting 20-35 lbs

Never

Lifting 35-50 lbs

Never

Lifting 50-75 lbs

Never

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Occasional 10-33%

Overhead Reaching

Occasional 10-33%

Standing

Occasional 10-33%

Walking

Occasional 10-33%

Sitting

Continuous 66% of the day

Climbing

Never

Stairs/Ladder

Never

Bending/Stooping

Occasional 10-33%

Twisting/Turning

Occasional 10-33%

Kneeling/Squatting

Never

Crawling

Never

Pushing/Pulling 0-10 lbs

Never

Pushing/Pulling 10-20 lbs

Never

Pushing/Pulling 20-35 lbs

Never

Pushing/Pulling 35-50 lbs

Never

Pushing/Pulling 50-100 lbs

Never

Pushing/Pulling over 100 lbs

Never

Carrying 0-10 lbs

Occasional 10-33%

Carrying 10-20 lbs

Occasional 10-33%

Carrying 20-35 lbs

Never

Carrying 35-50 lbs

Never

Carrying 50-100 lbs

Never

Carrying over 100 lbs

Never

Grasping/repetitive sustained

Never

Fine motor coordination

Continuous 66% of the day

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.