Reservationist

Reservationist Job Description

The Reservationist answers inbound calls, takes reservations, updates the reservations database and provides engaging customer service to effectively address guest requests; also communicates with management with questions or concerns.

Essential Functions

• Answer inbound calls; receive, record and confirm all reservations; and provide engaging customer service to address guests' requests, including but not limited to suggesting alternatives reservations as needed, using sales techniques and answering questions about the restaurant and menu; and communicates with management as needed with questions or concern
• Efficiently handle special requests including but not limited to assisting guests including those with disabilities using Company guidelines
• Update and maintain accuracy of guest profiles in reservations database
• Follow all steps of service
• Ensure that the office and/or host desk are kept clean and organized throughout the shift
• Understand and respond knowledgeably to questions about the restaurant and menu
• Understand and follow the food allergy procedure and special orders/restrictions
• Work a variety of hours, days and shifts, including weekends
• Comply with all safety and sanitation (including handwashing) guidelines and procedures
• Proficiently use and operate all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
• Successfully complete alcohol awareness training as required

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests' needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with taking carryout orders and enter them through an online software program
• Assist with maintaining restrooms
• Maintain proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed