Customer Service Associate

PLANET FITNESSMEMBER SERVICES REPRESENTATIVESUMMARY DESCRIPTIONThe Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone” environment.This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.ESSENTIAL DUTIES AND RESPONSIBILITIESCustomer ServiceGreet members, prospective members and guests in a friendly, and professional manner.Create a positive club experience by providing outstanding customer service.Respond to member questions and concerns promptly and courteously.Assist members with account inquiries, changes, and billing questions.Sales & Membership SupportProvide information about Planet Fitness memberships and amenities.Assist potential members with tours and sign-ups.Promote and explain current membership specials and upgrades (e.g., Black Card).Meet or exceed membership and customer service goals.Front Desk OperationsCheck members into the system using club’s POS systemAnswer phones professionally and efficientlyProcess new memberships, cancellations and payments accurately.Follow opening and closing procedures as assigned.Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.Cleanliness & MaintenanceMaintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.Ensure weights are returned to appropriate rack areaRegularly walk the floor to ensure the club remains clean, organized, and safe.Refill cleaning stations and supplies as needed.Required:Must be 18 year of age or olderAbility to work onsite, this is not a remote position.Upbeat, professional and positive attitude and strong work ethicReliable, punctual and dependableProfessional, respectful, and solutions-oriented in member and employee interactionsCommitment to cleanliness and creating a positive member experienceAbility to learn and apply company cleaning practices, policies, and procedures.Ability to read and follow verbal and written instructionsObtain and maintain CPR/AED Certification within required timeframes.Obtain Tanning Certification within company required timeframes.MSRs must submit to a National Sex Offender Registry searchAll Utah locations must participate in E-VerifyThis position requires employee to work on-sitePreferred:High school diploma or equivalent preferredPrior experience working in a club fitness settingBasic understanding of cleaning chemicals and safety standardsPHYSICAL DEMANDS AND WORKING ENVIRONMENTEnvironment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.Vision and Hearing: Normal vision and hearing, with or without correction.The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functionsWhy you should join Planet Fitness?Contribute to changing people’s lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals!Want more reasons?Medical, Dental, Vision InsurancePTO – Paid Time OffFree Black Card Membership401(K) and Roth Retirement Savings PlansHealthcare and Dependent Care Flexible Spending AccountsSTD, LTD, Term Life Insurance and other benefitsWe are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.Note: We participate in E-Verify for all Utah locations.E-Verify Participation Poster: Right to Work Poster: #J-18808-Ljbffr